I feel the need to warn anyone who may enter this store about the experience I just had. The store is a huge mess, the owner smells terrible, is extremely unprofessional, tried to rip me off, and I'm pretty sure he tried to steal from me too.
I needed a cable for an external hard drive. I knew it should cost about $5 after looking several places online. He didn't know what kind of cable I needed when I asked, so he told me to just bring in the hard drive.
I get to the store, and he isn't there. After calling the store several times, he finally walks up and asks if I'm the guy who needs the hard drive cable. He tells me he left to buy a lottery ticket and he actually left his keys at the gas station and needed me to give him a ride to retrieve them. He was barefoot, and he absolutely REEKED when he got in my car. It smelled like several days since his last shower.
We get inside and his store looks more like a hoarder house. Nothing is new, nothing is in packages, its just old, dirty, broken junk everywhere with no organization whatsoever.
He comes back with a cable and plugs it into a hard drive. I supposed he just wanted to test it, but then I noticed him browsing through the files and realized it was MY hard drive he was looking through.
He says out loud, "You don't have anything I would be interested in."
Who does this guy think he is? The stuff I have is just that; MY STUFF, I don't care how interested you are.
He then makes a comment about how fast USB 3.0 copies and asks to copy a file to demonstrate. I tell him "No, I'd really rather you didn't," but he starts copying a file anyway. I step closer and notice that its my copy of Windows Server 2008 and snatch the cable out of his computer. Windows Server is not easy to find, nor is it cheap. If all he wanted to do was "demonstrate" he could have chosen one of my word documents. The only reason to copy that file is to keep it after I leave.
He then tried to charge me $10 for his used cable. I left immediately before I lost my temper. When I called the store to explain why I left so quickly, he threatened to get rude, so I hung up and blocked his number. He then called me from a private number to leave me a voicemail. I have a feeling it is not an apology.
This guy smells terrible, doesn't wear shoes, doesn't know anything about computers, tried to rip me off, invaded my privacy, and tried to steal from me. DO...
Ā Ā Ā Read moreI had a good experience. I left feeling informed, and insured that if his work was not to my standards to be sure and let him know. Its tough when dealing with computers. You're never sure what the issue may have been that is causing you trouble. The owner takes pride in his work. For some that can be off putting, coming off as arrogant. Wouldn't you rather some one be confident and thorough and make sure that he takes every measurement to ensure that you get your PC back in better shape than when you brought it in. That was my experience. He took his time and made sure that I understood what the issues were. Upgraded my cooler system, re-installed windows, new CPU (Because mine burnt up from not installing the cooler properly, I installed it go figure), M2 SSD drive installed with the OS directly in it. If you want to upgrade your PC or take it someone who will take their time i suggest this place, because many places wont tell you whats going on and why your PC is running slow. He also followed up many times during the process to ask me questions about my hard drive as he was de-fragging it, making sure he didn't remove any important things to me. I appreciate the time and attention he took to my PC. He genuinely loves working on computers and he cares about your experience, wants to do right by you.. Not many places these days can make you feel confident in their craftsmanship but this place does...
Ā Ā Ā Read moreI recently upgraded my computer to an i7 9700k and a MSI MPG z390 gaming plus motherboard and the computer would not get past boot. I took it to Earl and their new store after calling him on the phone. I arrived to the store at 6:30pm and left the store around 10:30pm almost all of the time was spent working on the computer, diagnosing the problem, then tweaking the system after the repair had taken place. We had to try several different possibilities, around 7, before the solution was clear, an out of date BIOS on the motherboard. The price was not revealed to me , so i cannot comment about his prices as I was able to trade in some old computer parts that I had laying around; ( broken GPU, a bent pin motherboard, and my old processor/ MOBO combo) all of which i was never going to use again. He also tweaked some system information within windows which makes my system preform A LOT snappier than it was prior to the improvements.
Throughout the entire experience with Earl he was very professional and while we were waiting on the system to load, or transfer files over we had very pleasant conversations.
If you need anything repaired he has the most wealth of knowledge about computers that I have met. He will get you taken care of and will do so in a timely manner. 5/5 would...
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