Geek Squad — Local services in Valdosta

The Geek Squad website advertised computer component replacement, including identifying issues and replacing parts. We took a laptop in to replace the keyboard and battery. The technician told us that per their policy, the laptop was too old and they would not replace the keyboard (these limitations were not stated, or clearly indicated on their website). The laptop is 4 years old and would cost us $1300 to replace with the exact same model (as opposed to around $150-200 for this kind of repair work). In addition, we were told by the tech they could replace the battery, but we had to bring the new battery ourselves (also not in line with what their website states). Their lack of clarity and transparency on the website led to a near complete waste of our time. The tech was courteous and polite, even if she wasn't helpful. We went down the street to Mr. Fix It and found exactly what we were looking for with the kind of customer service we expected. They will be our go-to in the future. Skip Geek Squad and save your...

I don’t know where to begin. We schedule a TV installation. The day comes we got no updates not nothing. We call, it was an act of congress to finally get to where you could talk to a live person and of course they are nowhere near your Best Buy location. They tell us delivery and installation is scheduled to be here today between 8:am and Noon. That time passes of us waiting around. We call back at 2:pm and told, yeah you have to reschedule they couldn’t make it today. When we asked why, they said, “I don’t know.” After I took off work and waited around all day. Now it will be another almost 2 weeks before they can come deliver and install! Terrible service, terrible communication, terrible experience. Do yourself a favor and hang the tv yourself Best Buy Geek...

After being on the phone with geek squads (twice) and a half an hour trying to communicate the issue, I was given a 6:40pm appt and was told that "yes, they can fix that". Well, my driver (truck driver) drove several hours to get there and when he arrived, he was told "no, we can't fix that here". Repair needed is the type C power port on the tablet needs to be repaired or replaced because the tablet is not taking a charge. Thanks alot geek squad for wasting our...