Toads & Teacups Children's Shop — Local services in Valdosta

I have shopped in this store for my children’s shoes since they were infants. My oldest just turned 5. Probably 80% of their shoes have been purchased here. That being said, they should recognize us as repeat customers. I have 2 children and rarely visit their store and spend less than $100. They are never overly friendly, but I have always been willing to overlook that because they have a great selection of the brands that I like. The last time we visited their store (last week) my youngest (3 yr) had to potty. Anyone with a child that age knows that when they need to go they need to go immediately. I asked the lady (owner) if I could please take my daughter to use her restroom. She replied that they did not have a public restroom, but I could take them next door. She also said please don’t tell them I sent you they don’t have a public restroom. Ok, so I understand that you don’t want to have a public restroom for random people to walk in and use. However, I was a customer with a small child who was planning on purchasing atleast 4 pairs of shoes for my kids to start school with. It was very rude to send me next door to use a restroom at a business where I did NOT plan on spending money!!! So instead of spending my probably $200+ dollars at your store, I went across town to Little Options and purchased the same shoes there. I will NEVER darken the door way of this business again. I will take my money and my business to a store that appreciates it, and that will allow my child to use the...

After paying way too much for a pair of little boys shoes, I decided to return them 10 minutes later (with the box/receipt). I was told they never accept returns and shown a small piece of paper on the countertop stating such. After going back and forth with the sales lady who had JUST helped me, I was finally given a store credit. They will no longer have my business. Don’t expect them to stay in business much longer based on their bad business practices and crazy prices. Shopping local is almost always better but...

I saw a pair of shoes for my granddaughter that were on clearance, the owner of the store set them a side for me until I could come back with her, measure her little feet to ensure they fit. Yes, I bought them couldn't resist, they were 50% off of $70, her first pair of mini Melissa.

I thought the whole customer service was great because she could have sold the shoe and not insist I return to go the...