Big Creek Lumber Company — Local services in Vallejo

UPDATE: So this is where we are? You are unable to accommodate a simple ADA request? Of which, and point in fact, I never burdened you with my disability to begin with. It is only after you confronted me (and I did hear you say "He's stealing from me," ) as you walked over.. it was only then that i let you know I have poor eyesight.. Is that what i should report to the appropriate agencies.. and, my attorney?

Joe. It is clear now that you don't like me. And, i tried. Buying parts from you that i could have gotten a lot cheaper at Lowe's.

I really don't want anymore problems with you. So from here on out, I will only use your store in a pinch, and I WILL NOT interact with you in anyway. It's kinda your own fault. I didn't do anything to you except pick up and pay for my parts. I realize you're in a tough neighborhood; but, please don't take that out on me.

ORIGINAL POST: Having spent over $400 on stainless steel and grade 8 bolts for my car, coupled with approx $100 in fasteners etc, you'd think I'd get better treatment here. But, I don't.

My first experience here I overheard the owner "Joe" accuse me of sterling. Meanwhile, I'm blind as a bat with anything closer than 2ft. So, Joe comes over under the guise of helping me to check me out.

I felt badly that he would think of me in this way, so I made it a point if buying two Kreg's jigs from him ~ $200 in an effort to show him I am not a bad guy and that his store is in essence becoming a preferred vendor for me and my company. It would seem Joe's not having it.

Today I came in to get some specialty lumber dropping almost another 200-bucks.. So that's well over a grand I've spent in this place. Joe was outright nasty. Hey, it's your store do what thou whilst. But, from now on I'm going to the Ace Hardware in Napa for some good ole country folk customer service. I will use this place in a pinch, but I don't deserve to be treated like this. Another Vallejo- ho success...

I know I've reviewed this store before, however it deserves another 5 Star review. As noted from so many others, they always have just what a person is in need of. I'd like to address the comment from Mary Oak. I have no vested interest in the store or any employees, but I was surprised you had a bad experience there & I am truly sorry for that, as their employees have always been top notch. I see that your visit was 9 months ago, & I believe that puts it smack dab in the middle of lockdowns. There was a lot of pressure & people working were praying the didn't become infected. Anytime, in any retail outlet, if anyone thinks an employee is not treating you right just ask for someone else to assist you. I've done that while being polite. Just, please don't act like a 'Karen', screaming & yelling. It is so unbecoming to you. (It makes you look stupid...

Sure, the prices are a little higher than Home Depot, which has undercut everyone else and either bought or driven them out of business. I find the Ace staff very helpful, if sometimes a little hard to find. When I asked for a Siemens circuit breaker at HD, the only local alternative to ACE, the guy in the electronics dept. had never even heard of the brand. Ace didn't have it either but they knew what it was and told me I could find it at OSH (30 min away). I prefer to shop at ACE first and only go to Home Depot if Ace doesn't have it or if it is a larger item and the price is significantly higher. I haven't forgiven HD for killing Yardbirds, which was my favorite and most convenient...