Planet Fitness — Local services in Vancouver

Worst Planet Fitness I've been to. When we joined PF, we expected that all the clubs would be pretty much consistent in services and equipment. We travel across the US, so we've had the pleasure (and in this case - pain) of going to many different PF's. This one is the worst! While the facility itself is clean, the machines may or may not be. But the most disappointing aspect is that they don't have rowing machines, which are arguably the best full body workout for those with weight-bearing issues. I vary my cardio, and was tremendously disappointed that the stair machines are half-functional at best. I started on one, hit pause after 10 minutes to adjust my headphones, next thing I knew, the machine had reset to "to start workout, press go". All my info was gone. So I entered all my info again, pressed "go", and the machine didn't start. I cleared the machine, then reentered my info again. Again, pressed go - it didn't start. So I got down, climbed up on another one, started it, thank goodness it did start! The steps of each of these were filthy. Then I went back the next day to ride bikes. Some were occupied, so I had to search for two together for my husband and I. I found them, but at that point they were unusable because the straps for the pedals we're missing. I walked up.to the desk to see if they had any - the guy that helped me said, "Yeah, people take those off and put them in the cup, so when we find them like that, we just bring the straps up here(indicating the desk area). Really??!!! Then on to the treadmill. I finish off my cardio with a brisk walk. I noted several treadmills with waste paper of some type (candy wrappers, tissues, paper towels, etc) in cup holders. While we were there (Saturday and Sunday) we noted the two male staff members hung out at the desk, talking with each other. On Saturday there was another staff member, a blonde woman, who was busting her butt cleaning and mopping the floors throughout the place, but these two guys just stayed at the desk. If I had visited this PF to think about joining, I never would have! C'mon guys, at least live up to the...

While I understand that the original Planet Fitness agreement stipulates that cancellations can only be done in person or via a certified letter from the post office, this rule is dangerous and irresponsible to continue enforcing during the coronavirus pandemic.

I am unable to go in public, either to the gym's location or to the post office, and though I've tried to speak to this location's employees twice, I've been refused any alternative assistance in canceling my account, aside from freezing it for a month.

The employee I spoke with was also very callous in dealing with me. I said I would have to put a stop pay on my account if I couldn't find a way to cancel as I couldn't afford to keep paying, to which they threatened to send me to collections—for a service I'm not even using. And I had to ask multiple times before I was given a manager's name and a vague time of when he would be back. The evasiveness with this information was extremely unprofessional and made me feel as if I was being brushed off. Information like this should be provided freely to any customer who asks and shouldn't have to be pried out of a PF employee.

In a normal pre-2020 world, this cancellation rule is an unfair policy, but it's especially greedy in the new landscape COVID-19 has created to make it difficult for your customers to cancel or choose to eat the monthly fee to avoid going in public, while money still goes into your pockets. Not to mention the absolute disadvantage this puts on people who need to cancel but have no access to transportation due to losing a job or who may be immunocompromised and can't risk going out in public just to cancel.

I had hoped to return to PF after the pandemic, but I can see now you don't care about your customers or...

So my wife and I, on our first day back to the gym and the front counter guy decides to pull the link alarm as my wife has weights over her head and a few other dozen people like me are pedaling or working out and all get startled.After we are done I ask the Bruno Mars looking guy with the backpack on whos about to leave, what or who activates the alarm and why. All smug like he puts his hands up and points down at himself with a smile. I said ok, you do, why did you hit it today? "Well somebody was acting up" and the Hispanic chick says " it goes off when somebody clanks their weights or gunts or wears inappropriate gym clothing". I asked who set it off as I was back there and heard nothing and why is it that he just bragged about setting it off when you say it's automated and it is smart enough to tell what type of clothes someone has on. Also, if someone up here is setting it off in a joking manner that they need to be mindful of people with weights over their heads and someone activating an alarm that could distract and possibly hurt them with said weights. The chick then restated that it was automated to which I waved her off and walked away not wanting my intelligence insulted again. Then it sounded like they proceeded to talk about my wife and I in Spanish, but then my Spanish is rusty so...

Seriously considering the new Crunch or back to 24 hour who has expressed that they want us back and at reduced rates. This place is a dam library in its quietness and people are trying to get fit, it's in the title. To do so means breathing heavy, lifting heavy thing, sweating, maybe wearing, loose or baggy gym type of clothes, all of which seems to be outlawed here. "Judgement Free Zone" my rearend! Seems really...