Subway — Restaurant in Vancouver

Called and ordered lunch, a friend picked it up. We all opened our sandwiches. Every single one was wrong. I called to let Francisca know, we argued over the phone. She said come in and bring the sandwiches back. I did, of course they were half eaten. We only get a 30 min. Lunch. So I drove down at her prompt of giving us a refund/sand which?. When I got there she opened the bag and said it was trash, I told her over the phone it was half eaten. We work hard to be able to spend money on lunch (once a month) as a group if coworkers we will no longer be spending or hard earned $ at Subway. Francisca said she knew she should not have answered the phone to take an order when they were busy. I said but you did and now we get the bad deal because you made a poor choice. She preceded to tell me my friend who called in the order did not know how to order. What a joke, I was standing next to my friend and heard her order correctly. My next move will be to see if corporate will intervene and at the very least give us a discount ciupin to go to a different subway. If not then I guess they don't need...

I understand that businesses are facing challenges, but maintaining respect for customers and providing quality service should remain priorities. Tonight, I observed a situation where a single employee was handling both in-person and to-go orders. While I understand they were busy, I wasn't initially greeted. However, my primary concern arose when I witnessed the employee handling a to-go order receipt, touching the order screen, and then attempting to handle my food without changing gloves.

I politely requested a glove change, which was performed, albeit reluctantly. This isn't the first time I've encountered this issue at other locations. I believe the pressure to fulfill numerous to-go orders is compromising food safety standards. Not every customer will notice or address this lack of proper hygiene.

I don't intend to blame the employee; they are likely under significant pressure. However, I believe management needs to address this issue to ensure customer safety and maintain high food...

My family and I went in today on 4/29, and there was a young girl all alone. We seemed to totally inconvenience her when we ordered, as we were ordering a couple more people arrived in The whole time, she was rolling her eyes, talking under her breath and slamming things. I understand being alone may be overwhelming, but the way she treated us was horrible, I was fine about it until this disabled guy came in he was so sweet, but she was so rude to him. It broke my heart how he was treated. I told her I understand you may be overwhelmed, but when you work with the public, you should always be happy. I work with the public and know how tough it can be, but doing your job in a compassionate manner is the key. I would recommend more training and maybe another person at...