Bless Your Heart Burgers - The Mill — Restaurant in Vancouver

I saw the reviews and decided this was a place to try. I'm traveling and I love to try burgers all over the country. This was a new burger place I had never seen. It's a smash burger and there were a number of tasty options. I ordered the LOVE burger which is spicey. I took the upsell to a double patty and it was great but I could have been satisfied with a single.The burger was large and well built with lettuce onions, jalapeños cheese and an addition of bacon. Good quality bacon used on the burgers. I also had a strawberry shake that was tasty and above average. My bill was around $24 which was a little more than I expected. They also serve beer which I did not get, but many were enjoying on the large outside patio.

The customer experience was so-so. It was 1 hour before closing and there were 8 tables occupied. I ordered and the staff seemed distracted by closing procedures. As I waited for my order and watched the kitchen, the two staffers on the floor did not check the orders placed on the pickup counter. I saw three orders stack up. One staff came by and took an order to a table. The other floor staff was looking at their phone and moving around the floor. A delivery driver waiting in front, got the guy on the phone's attention and picked up his delivery bag. One lonely burger was sitting on the counter. The staff were not at the front where the kitchen dispensed the food for delivery to the number flagged tables. I thought that might be my order as there were no other customers waiting. As an experiment, I wanted to see how long the order would sit before a kitchen staff called to the floor staff or the floor staff checked the counter for outgoing food. After 6 minutes (fearing I would have a cold burger) I walked to the kitchen window and asked if the burger was for #7. The cook looked at the ticket and said "yeah, here ya go" .

My point here is not to knock the establishment. They seem to have a good formula, solid product, and well designed restaurants. I just hope the owners see this review and understand the perspective of the average consumer. These are likely the impressions that never get communicated to owners as customers don't want to spend the time to express their feelings in a format like this. Great product is a baseline for performance in this business. Great customer service is the the differentiating factor that creates loyal customers. As a counterpoint to this experience; a few days prior I visited the burgerville down the street (from Bless Your Heart). Upon entering, I was greeted with an authentic smile from a welcoming counter staff. My product was fresh made and delivered to my table piping hot. The said goodby (with a smile) when I left. The team at this restaurant made me want to come back. I don't think Burgerville is the best burger in the area but I like the customer experience and I will be back for the fresh strawberry shakes.

Hey, Bless Your Heart Burgers..... do you read...

Loved the name! Had high hopes! Hadn’t had a burger in ages and thought this would be a good place to rejoice in the pinnacle of beefdome! Bless Your Heart looks fun, the people are nice, it’s busy. It’s certainly not cheap. I ordered my burger with bacon and BBQ fries and take a seat to wait while I watch the whole circus unfold. Admittedly a bit busier than I am used to, maybe I’m too old for this. But the as always, the truth will be the food. If there is a blessing in the BBQ fries, if my Heart feels special when the burger finally arrives… finally. When the food gets to my table, it is preceded by premonition of trouble. A shadow of unhappiness. The first bite confirms exactly my suspicions and more. The burger is burned. It is thin and crunchy. I could smell it before it reached the table. I think perhaps the fries will save the day? I mean they are BBQ right? The place says Bless Your Heart? Well I don’t get it. These things don’t ring BBQ to me. Spicy yes, but mostly salt. A lot of salt. Too much salt. Way too much. And let’s talk cost. $20 for one of the smallest burgers I’ve had in years (not to mention burnt) an order of fries and a non refillable iced tea plus tip. This is not a cost effective lunch. I didn’t feel like some sweet southern mama held my hand and said lovingly Bless your heart, it more like when you go to a mechanic in the south for a flat tire and they tell you need a new transmission and you say you can’t afford it and they say,...

Our family loves Bless Your Heart Burgers. Usually we visit the Portland location since its near our home. We wanted to go and show support at the Vancouver location. Our experience was not so great. I ordered a kids cheeseburger for my son and the cashier said I can order the regular burger and take out all the fixins. I didn't understand why but I realized when she asked how old our kid was. I said 12 and she laughed and gave me the kids sandwich anyway. I understand that my son is a big 12yrs old kid but I was bothered that she couldn't hide the fact that she didn't believe us. For the rest of our order she seemed pretty annoyed with us. When we got our meal it was great as usual but our fries were very over seasoned that we couldn't really eat it. We maybe ate a quarter of the large bbq fries. As we're eating the cashier goes on her lunch or break and our son notices that she's eating a grilled cheese sandwich. Which is only on the kids menu. Now we're annoyed. The same person that gave us attitude about ordering from the kids menu because she believed our kid was over 12 is now eating something that is only on the kids menu. We understand that she works there so that rule doesn't apply to her but you could understand our families frustration. If your customers get treatment like this, you should have a sign requiring a birth certificate or ID to prove that our children are 12. Either that or just sell us the kids food...