Stanford Cleaners — Local services in Vancouver

BUYERS BEWARE! I’ve used Stanford Cleaners at their SE 34th Street, Camas location several times and continually come away feeling underwhelmed. My most recent visit was the worst of all. I dropped off 5 shirts on Friday (3/8/2019) and asked if I could pick them up on Monday (3/11/2019). The store clerk told me with some annoyance that it would “usually” only be done by Tuesday (3/12), but that if I wanted it Monday I could only pick it up after 5 pm. I agreed to this and it seemed reasonable. On collecting the shirts on Monday around 5:15 pm the clerk rang up my 5 shirts. Three of which she charged me $19.35 for. I was aghast and asked why they were so much higher than the other two. She floundered as she tried to justify that the three other shirts were “fitted” and she had to charge extra for them. I was stunned as I didn’t think they were “fitted” or any different from the other two shirts. I asked to speak to the manager and she told me that they weren’t there and that it wouldn’t make any difference if I spoke to them. Had they taken one minute of their day to call me and explain that the 3 “fitted” shirts would be substantially more expensive to clean, I would never have let them clean them for that amount. Instead I was presented a massive bill without any concern or much explanation. Definitely some of the worst customer service I’ve experienced. This was blatant price gouging. I was under time constraints and had to pay and leave, but felt horribly exploited. Avoid Stanford Cleaners at all costs. This is my last...

I really don’t like leaving negative reviews, but I’m very disappointed with this experience. I brought in my bridesmaid dress for dry cleaning, and not only was it damaged during the process, but the staff also insisted that it was in that condition when I dropped it off—which was simply not true.

While I understand that not all stains can be removed (and some from the wedding were still visible), the real issue is the condition of the dress after cleaning. The fabric was pilling badly, there were multiple snags, and black spots appeared across the dress—none of which were there before.

They did waive the $20 cleaning fee, but unfortunately, the damage to my $300 dress was already done. Very frustrating experience, and I would not...

After going here do 1.5 years: I dropped off some clothes for laundry. The owner calls to give a long explanation for why they must now charge me $6+ instead of 2.50 or whatever because they got a new press and my custom fitted shirts are too small? What? It's just a dress shirt, I'm 5'11"... I was confused and when I came to pick up clothes had a long back and forth with him- you cannot change the price of a thing after I have already dropped off the clothes. I strongly recommend staying away from this dishonest business. It is unreasonable for a customer to come in for shirt laundering where the price is x then be told after they’ve cleaned your shirts we have to charge 3 times X because we got...