Hocks Medical Supply — Local services in Vandalia

In March, I went to Hock's medical supply with a prescription for a Hoyer Pad for my mother from the dialysis center. The purpose of this was to lift her in to the dialysis chair and weigh her easily as she is wheelchair mobile only. The man at Hock's told me that the Hoyer Pad was not covered under her insurance, so I paid $171.60 for the lift pad. When I got home my mother told me it ought to be covered, so I called her insurance company and was told that as durable medical equipment it was covered at 80%. The insurance company also informed me that Hock's had not even bothered to run a test claim for the lift pad. So we filed the paperwork for claim reimbursement. The insurance company sent an EOB showing that the cost exceeded what they allowed for the item. They would have discounted $163 of the cost and at 20% of the r,wining cost, we would have paid $1.61. If you use this place, make sure that you see them run a test claim, don't just take their word for it or you too, might get screwed out...

I called my insurance company to confirm coverage of breast pump. I confirmed with the insurance on more than one occasion that a breast pump is covered 100% up to 4 weeks prior to delivery of my baby. Hocks "customer service" said there was nothing they could do until the baby is born and was very unhelpful in calling my insurance plan to confirm the information I was given about coverage up to 4 weeks before delivery. He repeated multiple times "We do this all the time and that's not how it works." I contacted another DME provider who was able to confirm my coverage 4 weeks before delivery and have ordered through them instead of supporting a...

Hock's Medical Supply's customer service was ABSOLUTELY HORRIBLE. I walked in with my prescription, no greeting although they saw me walk in, had to walk back to cubicle and just ask questions. The gentleman seemed irritated and didn't even look at my script and told me to go around the corner to the pharmacy. I drove to pharmacy which the pharmacist asked did they even look at the script because it clearly said knee brace. She said that they are so rude. I went back and had to wait for the employee to finish emptying all the trash before she rudely said what do you need. I will NEVER...