Floor & Decor — Local services in Venice

I’m actually at a loss for words. Can’t really trust anyone anymore including this company. We purchased a cork lined luxury vinyl plank with their most expensive underpayment, thinking it would help with the clacking sound these floors can make. We smacked that demonstration ball in the store and thought I we get their most expensive planks it would be fine. Nope. It clacks and echoes just like any vinyl floor. It was a lie! Another lie is their installation services. They charge $300 extra fee for small jobs. Good thing I got more than 1 estimate, Their estimate was nearly $1000 in installation fee, not including materials, I got it done for 450 and it included replacing baseboards. So, what do we do now? We spent $1200 for the planks and $450 for the installation. The floor looks good but the sound!!! I guess the rug on top will fix it. Good thing we haven’t done the...

The store and associates are nice, but I purchased many tiles and samples, and when I tried to return leftovers, they accepted most, but I had 3 extra samples that I paid my contractor to buy and they didn't accept them. I spoke to the manager and informed them that the contractor went to jail, but used my money to purchase. I was unable to get a refund for the 3 samples and I just donated them back to the store because I didn't want to put it in the trash. I don't plan to purchase any more tiles for my other construction needs. Disappointed in the corporate policy and I believe managers should be able to make exceptions depending on the...

I went there today to find samples for my bathroom shower design that I had in mind. It’s a huge place to maneuver around. Luckily the staff there are very helpful! Bill was a gem directing me to the tiles I was interested in. Lots of price points, but of course my pick is always more on the higher side. What can I say! 🤷‍♀️ You can purchase the single pieces you want to take home with you and if you order more you get credit for your previous purchase of the single . Something like that… I left happy with my choices to show my installer. Don’t forget your grout color...