Verizon — Local services in Venice

CONSUMER BEWARE! I am writing this review as a warning to all present and potential customers of the Verizon Wireless store located in Venice, Florida. Last week, I visited the store with a phone-related issue where I was greeted by Phil, Assistant Manager. After I explained the issue, he advised me to return to the store in 2 days in order to enroll in “open enrollment” for Total Mobile Protection. I thanked him for his “help” and left the store. The following day, I received a standard form type of text message from “Michael (?)” who thanked me for visiting the Venice store and encouraged me to return if he could be of any further assistance. Surprisingly, the day after the text and 2 days after my visit, I received 2 emails from Verizon…… 1 email was a thank you for signing up for Total Mobile Protection and the 2nd email was a RECEIPT for my recent transaction. I NEVER authorized this service! The assistant manager went ahead and inappropriately added this service to my account without my knowledge or consent. Immediately after reading the email, I decided to speak to the manager regarding this experience. As is customary in every Verizon store, you are greeted and asked for your phone number. I asked to speak to the manager and was told that there was 1 customer ahead of me, so I sat down and patiently waited, and waited, and waited. I waited for 75 minutes before any Verizon employee even acknowledged my existence or even spoke to me. I got up, walked to a quiet area of the store when I was approached by Phil. I explained my reason for returning to the store. I told him I received a text from an employee named “Michael” …..he responded that it “might” have been him who sent the text (strange). I informed him that I NEVER “signed up” for Total Mobile Protection He told me that you don’t sign up. HUH? OK, I reworded my statement that I NEVER authorized the service. He talked in circles then removed the Total Mobile Protection from my account. Regardless, I intended on still speaking to the manager, Esther. Esther was attentive and helpful and indicated that she was going to address the issue. I have been a Verizon customer for nearly 20 years, have owned many cell phones, visited many Verizon stores in several states and have never had such a poor experience. If you are a customer or have a parent or grandparent who is a Verizon customer, please be sure to carefully read your emails and bills from Verizon to make certain that you are not billed for unauthorized services. As in any company, there might be a few bad seeds trying to take advantage of you. Thankfully, I’m not as...

I went to exchange a defective charger that I had purchased 2 months ago. Nobody was there to check me in when I got there so I just stood in line behind others that were already being helped at the counter. Apparently none of the reps were able to get anyone out in a timely fashion. Finally someone comes out from the back to check me in. I cannot understand why that check in person couldn't go get a charger for me in the back. About 45 minutes later my name was called. The rep goes in the back and comes out with a charger. For the next 5 or 10 minutes the rep plays with the little tablet to try and do the exchange. Apparently it wasn't working for him. So he finally says, "it's not allowing me to exchange it because you got a discount when you bought it, and you only had 14 days to return it. I said.. it's defective and I have a 1 year warranty on it. He says, "no you don't " we went back and forth until he walks away to get the manager. So the manager confirms it is a one year warranty... nobody apologizes and the original rep stood there and did absolutely nothing while the manager was helping me. Yes the manager was able to fix the problem.. but it should have been handled way more professionally. The manager should have told the rep to go help someone else since the store was still full. There is no reason that I should have been in the store for over an hour for a charger. If you would like to get that store running correctly I am more than happy...

If I could rate in the negative, I would. I recently became a Verizon Customer. I opted for a Google Pixel 3 and had problems with service immediately. After a couple weeks my phone completely shut down and the screen had a message reading "no operating system detected" I brought it in for a replacement which also have me trouble with service and the same problem occurred after a few weeks. I brought it in and the Sim was replaced. The next day I had the sane problem. I work on call, towing for CCSO and FHP and need my phone in order to respond to auto accident scenes. I called Verizon Corporate and requested to have my Google phone replaced with a Samsung. The representative said I was under warranty and if I bring my phone to a corporate store, I can get a Samsung phone and pay the taxes and a restocking fee. I went to the corporate store and despite the notation in the computer about the agreement, it was not honored.i called Corporate back and was told despite my warrantee, I had to pay off the remaining balance of 800.00 on the phone in order to get a better phone. The said they were very sorry when I asked why they were not honoring their agreement which was in black and white in the computer notes. Horrible company. I'm going to T-MOBILE. They'll pay up to 650.00 to buy out your phone if you go to them. I recommend every Verizon...