The Flowery Venice — Local services in Venice

Yesterday I had the pleasure of speaking with Emily on the phone to help with my order.

I called earlier in the day to place an order because the website would not let me select an option for delivery. Mind you I am 2 hours way from Vince and 3 hours from the original location I used to get from homestead.

This was the second time that someone on the phone decided to instruct me on how to fix the issue on the site instead of just simply taking my order for which I called in for. The first time I was requested to send in multiple screenshots of the checkout page and they didn’t take my order or fix the problem.. it was a very unpleasant experience. The second he told me to add my address again and that would fix it and it didn’t. Getting me to call again.

Thankfully, Emily was on the other end. I explained I called in earlier and told her what happened and if she could take my order. She did investigate the issue on the site and found there was something wrong on the backend and fixed it for me. As well as took my order. She also clarified that I could stack my military discount and $5off reward as I was told before they could not stack over the phone, but when I went in person they would. I rarely write reviews and when I do they are mostly bad reviews. Emily made the past two phone experiences with the flowery forgetful and made up for them tremendously. Everyone who is working the phone/online support department of the flowery needs to follow Emily’s example because she demonstrated the perfect way on how costumer service should be! ACTUALLY SHOWING CARE… even if it’s a little that goes along way. She made the experience very very pleasant and if I could have her as my dedicated budtender over the phone I would. The flowery should appreciate employees like Emily and recognize them with a promotion or raise. Although we all may or may not part take with medical cannabis the employees should still care for what’s most important! THE COSTUMER!! The first two DID NOT. EMILY DID! Because of Emily I’m not writing a bad review and will be coming back to order more specifically because of her…. Thank you for time and I really hope someone with some sort of power within the company reads this and recognizes her as...

Buyer Beware:

As a veteran and medical patient, I am truly upset and can’t express how messed this company is. I loved them in the very beginning for the having the best.. but their customer service and logistics are the absolute worse.

The Last 3 Delivery orders has had back to back to back cancellations with last minute notifications. Imagine waiting and waiting and then all of sudden, Sorry we can’t deliver because it’s past a certain time. That is not the customer issue but THEFLOWERY is making it a customer issue.

Why are you over loading your delivery drivers to the point they can not make the times or delivery?

I placed an order on a Tuesday, It’s Sunday and just received a call stating it’s GOING TO BE ANOTHER 2 days til they can deliver my medication.

How is this fair for the customer? Then all the manager (Mercedes) can do is say Sorry.

This is complete b.s and WILL NEVER do business again with them! If you order online, be careful you may not get your order on time as expected or as they mentioned.

Be prepared to just get a bunch of ‘sorries’ and not do anything about it. You’d figure they learn but it will happen to...

Today was my fourth time in. The staff is always incredibly customer service oriented. Pat is incredibly knowledgeable and takes his time to educate you on terps, strains, and what you should be looking for to meet your needs or desired effect. Bella behind the check out desk, she was fantastic and anticipates needs. It’s refreshing to visit a dispensary in FL that cares about the product like they do, and willing to do more than just push a product on you because “it has the highest THC percentage”—a true user knows this isn’t what makes the strain good. Beyond recreational use, this is my form of chronic pain treatment; I worked for months with a doctor to perfect a daily regimen so that I no longer have to use pain meds regularly. That being said, to be able to walk in, tell them what I need and then direct me to the most beneficial strains to meet my needs is something I have yet to encounter in other dispensaries locally. Highly recommend (see what...