T-Mobile — Local services in Vernon Hills

Always an issue.

Bought phones from here 2 years ago. Took 4 hours from start to finish.

Went in here with a phone purchased new in the box off the Ebay. The vendor sold me an ATT phone that had Tmobile on the box. Took 2 hours for them to determine this.

Went in to ask about an old Samsung tablet and what kind of charging cable I needed. Was given bad information. Purchased the cable she instructed and it is incorrect. I asked her if we could test it and she plugged in a cable but didn't actually make sure it would turn on my device, so now I have to return that cable and go somewhere else to find the right cable. Waste of gas and time.

Honestly, it's always the same girl. I don't get it. If you hate your job so much, stop working there. She acts like she can look at a device and know all the specs and details. She should turn things on and do the proper code entry to get real info and save customers hours of time. She should have just plugged in the cable today to be sure. This store is always packed and has a wait because of its location. It's not that anyone here is mean or rude, but Tmobile needs better...

I have been a T mobile member for almost 10 years, I just found out I have been charged for an internet service that sucked and I returned immediately. T mobil continued to charge me for it until this month when I caught it since I’m on auto pay, which was a failure on t-mobile part for charging me for a service I returned and not had access to. instead of making things right and just reimbursing me they say they can’t do that. So much for t-Mobil caring about their customers. It looks like T-Mobil wants every nickel and dime they can get from common people. I do not recommend this company to anyone!!!! Loyalty means nothing to this company!!

And I did email you to discuss further, and guess what no response!

If you’re looking for a company that you can trust, this is not the...

Bought a phone that was not in stock, so was told we could ship to our house and have it in a few days. Turns out this was not correct and phone was still being processed and not even shipped 5 days later. Had to call back store, get them to get the phone since we needed it sooner then when it would have been mailed. Then had to go through the hassle of canceling the other phone and buying the one we got at the store. Wasn't impressed with how it was handled though I do appreciate that they got the phone to their store the day I called. They need to be more up front about how long shipping will be so that customer's don't get upset. We wouldn't have bought it that day if we...