CVS Pharmacy — Local services in Vernon

Worst pharmacy ever. Needed eye drops for raging pink eye for me and husband. They sent a message that they were out of his rx! PINK EYE MED! YOU'RE OUT??? They told us to check the app if they didn't contact us in 2 days! Meanwhile what to do? So I tried to call the pharmacy. 28 minutes on hold and I hung up. Oh, and have you ever been inside? The pharmacy looks like a hurricane hit it! So went to the drive thru. I asked if they checked any other CVS stores. Happy (well not really happy) to go there for it. Nearest one with it was Enfield. The very nice, overworked woman at the drive thru said it should be in tomorrow. None of this was her fault. So now, because I'm not nearly as bad as my husband, I'm going have him use my Rx (WHICH THEY FILLED!) And I'll wait for them to get more for me. Then I'm contacting our drug insurance to switch...

CVS has your insurance provider's contract so why would they have to care about you?

I was prescribed a medication that was not covered by my insurance that costs about $400 monthly. Instead of contacting me to make me aware of the situation, CVS had simply applied a discount to bring the cost down to $400. If I had not asked WHY it was so expensive, I would have been paying $400 mo out of pocket with nothing being applied to my deductible because the medication wasn't insurance approved.

$400 MONTH OUT OF POCKET BECAUSE NO ONE MADE AN ATTEMPT TO REACH OUT

Every other pharmacy, EVERY ONE I'VE EVER USED IN MY 45+ YEARS EXCEPT CVS, finds a way to connect with you (either through app, text, or phone call - Walgreens does all 3 BTW) to let you know when your prescription is not covered so you can decide on your own how you would like...

My scripts were sent over by the doctor's office at 08:25. I deliberately ran some errands to give the pharmacy time to fill them. When I arrived at 09:30, one was filled and the other not, apparently because it was not covered by insurance ($20.19). They did not text for authorization, but instead waited until I came in to proceed, thereby guaranteeing I'd have to wait further. I was bounced back-and-forth, and finally they started to fill it. It took until 10:00 before it was ready. ONE-HALF HOUR OF MY TIME IS WORTH MORE THAN 20 BUCKS. Prescriptions submitted at 08:25 weren't ready until 10:00. That is crass disregard for the value of your customers' time and convenience. I am finding this pharmacy increasingly inefficient and surly, and am trying to find another pharmacy in a...