Verizon — Local services in Vernon

I opted to go directly to a store and have a representative help me contact support services that I was on the phone with yesterday at my home but the calls kept getting dropped or would come in and out in conversation... The reason why I was trying to contact customer support. The only representative in the store before closing was a gentleman helping two other customers simultaneously. He seemed to resolve one of them and kept checking on the other one as he addressed my issues. I told him that I wanted to contact customer service from here because I couldn't do it from my house where I'm having the issue. At first he was a little hesitant but he understood my situation and said that he would be happy to try. After dialing in being on hold being transferred being on hold we got to a customer service rep and at first she sounded a little resistant to my issue and my demand but ultimately she resolved my issue and Tommy was very supportive throughout the whole conversation. I hope Verizon acknowledges & rewards him for his 8 years of committed service with the company as it seems every time I go into a Verizon there's never the same two faces... So, in my mind, I see that & feel they are sorry stage, overworked & underpaid & maybe not appreciated for all that they have to tolerate with the customers as well as keeping up with all the training. Tommy made it a very comfortable and pleasurable experience for me in my time of total frustration with my Verizon service over...

Be very careful with this Store for it's Black Friday Deals and sales team properly giving Verizon offer details. When I went there in 2020, their sales staff looked up our Account and told me the we could get free iPhone12 with our existing trade-in and if we took unlimited plan for both my wife and I. Later after the deal, on Verizon Web Site, I saw we were charged $1,200 each with a meager $4.00+ credit per month. I went back in, and a different sales person told me "Yes, Phones are free, and that Verizon site is not up-to-date. After being charged in first bill, Manager at Store indicated he would address it to Verizon Sales Rep. Then I got put off on status by Manager, claiming Verizon sales was out sick. I reached out to Russell Cellular, who relayed that Vernon store controls everything. Then Store manager in January, said his staff told him that neither of them told me is was free, and its a "he said, she said" so I was stuck.

I will never go in their store again, to ever buy anything. If you need tech help at no cost, their staff handles it. But I clearly...

Worst service I have ever witnessed. They will sell you a phone or plan or both but will not do anything else. Might as well fire these people and place a self service kiosk instead. In my case I stopped to hook up my Google pixel pro and switched over to Verizon which has no customer support at night or weekends despite stating otherwise. I was told I could turn on hotspot at any time without Verizon involved and that was incorrect. Phone also was not registered right and so I can't login to my Verizon account. I call a Britney who works there does nothing but sound like I woke her up from a nap and tells me t contact customer care which is wild as the problem is their setup of the phone and I can't get through the prompts as my number doesn't show up. So yeah...signed up for a service that...