PhoLy — Restaurant in Vernon

I didn't order too much. I ordered the tofu spring rolls and spicy soup. That and a Thai Ice Tea and Lavender Tea came to $40+tip. The first thing I noticed walking into the entry area (it was my first time here) was the place smelled like Moth Balls in an old woman's closet. I went inside and it still smelled the same. I ordered and was soon brought a small dish piled high with shredded lettuce and dry bean sprouts. I asked what it was and the young girl figured out how to explain it was for my soup, she said she didn't speak English well. No problem. The spring rolls were huge and didn't taste too bad, I didn't eat them both completely because I lost interest after 1 and a half. The soup came out and I put none of what was in that dish I was staring at into it. It didn't have the redness of a rich broth I was expecting from the photos I saw on the reviews, until I mixed whatever the spice in the middle of the soup into it. Then I tried it again and it still didn't seem all that fantastic at first. I tried the meats in it and the ham was worse then canned ham and the beef was like shoe leather. The noodles were the worst I ever tried and so I just slurped up the broth which finally tasted ok once I got into it. And I was done. I'm not saying don't go. Alot of people like the place, just wasn't for me. Only one guys opinion....

The waitress we had was AWFUL. Rude, always on her phone, other people were waiting on us because she would forget. We ordered an app and a dish and a drink and our app never got put in and she forgot our drink, we had to remind her. Then our food took forever. I asked for boxes when our food finally came and she never came back with them. I finally asked a kind, older woman who brought them out. The owner also was a kind older man who apologized about our meal and was very kind. But when I went to give the older woman the tip and said I wanted to thank her because she was the one who did most of the work for us, the owner said "oh, this was your waitress". The young woman came up to us and said "dont you want to thank me?". I didnt even answer and gave the older woman the tip. She was awful.

The food was ok. So-so. The owners are kind but we won't be returning.

We visited September 27th. Sat in a middle table on the left hand side right when the right side had just opened up. We ordered a tofusion for the appetizer which didn't arrive until after because of the mix up. You guys waived the price of it. Like I said, owners were very apologetic. But the young waitress was always on her phone...

Pholy I became a regular customer because it's close to my house and pho taste so good to be true until recently found out they don't make proper pho broth. They use powder and some kind of additive to make broth taste so good and those additives are not good for health. A former employee confirmed it also. I always had doubts when I tasted broth It does not taste like Authentic pho . I did confront the boss lady and told her can you make me a proper new pho, it tasted weird and so salty and you are using powder. She took the pho back and brought the same pho back after 1 min. She thinks clients are stupid or something. Always remember It takes 8 hrs to 10 hrs to make proper pho broth. They are cutting corners. This is not an honest business practice. Avoid this place. There's so many better options out there. People need to learn How authentic Vietnamese pho tastes like before making comments . I haven't tried other dishes so no comment for other dishes. I hope this review helps you guys....