OKI Asian Bistro — Restaurant in Vernon

Let's just say, if I could, I'd score -5 stars. WORST SERVICE EVER - DO NOT GO, go to Kobe in Manchester instead, or Sakura in South Windsor!!!

I used to frequent Oki in Vernon when they first open because they have this awesome party package for parties larger than 10 people and at first we were so shocked with the amount of food and the great service. However, over the years, the service has been getting worse, and worse. I'm not sure if it was change in management or what happen, but it's become the worst managed hibachi restaurant I've ever gone to. I've worked in hibachi restaurants, so I know enough to know this is a major management problem. The straw that broke the camels back for myself was our New Years Eve dinner. We made hibachi reservations, party of 12, we did the party package, our reservation was for 6, the second we sat down I noticed our server was new, and I'd never seen her before, I became quite nervous. She immediately hounded us to get drink orders, we were not ready, so she stood there staring at me, so I said, "Ok, just bring the table some waters please." We weren't sure what we were able to do yet, as some of our guests were not sure on whether or not they wanted the package. So she comes back with water, and asks for a drink orders again, we try to explain to her that we are waiting for our other guests before we decided....so that back and forth goes on for a while, with her never understanding what we wanted to do. So we put our drink orders in. She goes away for 10 minutes. Some of our missing people show up, we're still missing one, and we needed that one person in order to count for the party package. So because our server was so adamant about us ordering and rushing us so much, we were forced to call our missing person and ask if he wanted to do the party with us, and he agreed. Our server comes back quite a bit later (before all of our alcoholic beverages were out from the bar), and asks us to order our appetizers, now we hadn't even been sitting for a full 15 minutes at this point, which was moving a little too fast. Next thing we know we order our apps, she goes to the computer, comes RIGHT BACK, and makes us order our hibachi meals, which we then AGAIN, had to call our missing party to see what he wanted us to order for him, then the apps come out, then the soup, then the salad, then the sushi, then the hibachi chef comes out!!!!! At this point it was a whirlwind and we were all just super confused as to how we got to the point we were at so quickly, it had MAYBE been a half hour. Our missing person hadn't even shown up yet, and the hibachi chef was already cooking! So by the time our missing guest showed up he already had rice & noodles on his plate, unreal. We had to beg our chef to do the sake, and even after that he never even tossed the zucchini they normally do for your to catch. Terrible. So about an hour goes by and our chef is gone, our server is barely available to us, and we're stuck with empty glasses and a massive amount of plates. Then, our server comes back and we try ordering more drinks, she goes to the computer, comes back and hands us our bill.....uhm, this package includes dessert? Before we could even say that she disappears and a manager appears saying "do you mind going to sit at the bar with your drinks? we have another large party coming in we need to sit" Mind you, we still had an hour left on our open bar. So we oblige and then find out that the bar is completely jammed packed and we had to sit / stand at the sushi bar in the lobby of the restaurant.

All in all it was the worst experience i've ever had there and I will never be returning. do NOT go...

One of the worst experiences we have ever had. Made a reservation for 12 at 6pm. We had decided to do the highest party package, where you received two hours at the hibachi table with open bar. After ordering (which took far longer than necessary), our drinks took a long time to get to us, but the food was fired off at a rapid pace. We received our soup, salad, sushi, appetizers and entrees within 20 minutes of sitting down. There was no room for it all, and they were rushing us to finish. The second round of drinks then barely showed up, as our waitress would only come over for one at a time. She was unbelievably unprofessional as well. When we all had finished and still had 45 minutes left at the table, the manager came over and asked us to move because they had another party. They had overbooked the parties and that was why they shoved food down our throats. When we asked what we would be compensated for having to move when we paid for two hours, the manager laughed at us. He gave us a few extra drinks at the bar-which we couldn't even get because they had no bartender working. We had to walk through the restaurant with our huge scorpion bowls and perch up at the sushi bar, as there was nowhere else to sit. Then our bill was wrong on top of it. The staff was beyond rude, the experience was absolutely terrible and we will never...

Coworkers and I ordered delivery food. My order was steak and chicken hibachi. I've NEVER been so dissatisfied with a meal. First off, I didn't order shrimp or scallops but both showed up in my meal. The plastic container was overflowing with brown, oily, fish flavored liquid. Even though I ordered rare steak, it was well done and tough like shoe leather. The rubber-like chicken was cooked more than the overdone steak. It all tasted like the seafood that wasn't supposed to be in my meal. Even the vegetables were overcooked. The squash had the texture of soggy pickles rather than hibachi squash. Even the noodles were overcooked, leaving an oily flour paste on my fork.

I would have called to complain but they were closed by the time the food arrived at our place of employment. I will never go to this restaurant again. My coworkers were equally dissatisfied with their meals as well. There's no way that they deserve the $33 that they charged for this sorry excuse for a meal.

There were two positives...the food arrived quickly and I'm not allergic to seafood.

Don't waste your time...