Ashley Store — Local services in Vero Beach

I purchased a Willowton king sleigh bed. I was told many times by the salesman, Robert, the Serta Blue Max 1000 adjustable bed would fit inside the bed frame. So, I bought the mattress/adjustable base from someone else. Same bed, different store. The bed frame was delivered 2 days after I bought it and the mattress was delivered the day after. When they tried to set the mattess up, it would not fit into the frame. So, I contaced the Ashley store where I bought the bed frame and after everything, they said they would allow me to change if I paid a 15% restock and $79 relivery fee, about $169. I had asked the saleman, at least 3 times, with my wife present if the mattress (the Blue Max) would fit and each time an emphatic yes. I went to the store and showed the saleman his adjustable bed base and I said, if I bought the mattress from you, if would not have fit either. They would not budge. So, I'm stuck with a bed frame that does not fit unless I, who asked all the right questions, want to pay $169 more. I went back the day after their bed frame was delivered. It was not a week or more later. Four days after I paid for it. I told the saleman, Robert, that I believed he knew in his heart that I was right. He did not answer. In short, I believe he does not want to help because He, Robert answered the question incorrectly. His response was, I answered based upon what we sell. But as i pointed out, I took him back and showed him his product and it was the same. His answer is so ignorant, and a lie, because people don't buy everything from the same store. I am warning all my friends and neigbors about this store. I live in a gated community of about 400+ homes. I'm going to put something out on their website telling them about the dishonesty, the lack of honor, that this store and saleman has UPDATE 12-5-17 Two weeks ago, shortly after I posted this review, I received a call from Ashley (I believe their corporate custmer svc.) I told them the story as noted above. After that, I received an apology and was told they would use my story to further educate their sales staff on their products and, I was told to expect a $100 credit back on my card. A week ago I called them back and asked why they hadn't given me the credit yet. I was told that the accounting dept. hadn't got to it yet. A couple days ago, I sent another written inquiry, via the Ashley site, asking where my credit was. I received a reply back that the local store was responsible and that I had to speak to them. Hmm, I was never told that when I was told I would get a credit. So, I'm presuming now that the customer service person that called me was, to put it politely, "disingenous". Frankly, this is just another fine example of how Ashley treats customers who are wronged. Frankly, I believe the refund should have been the added cost of the bed frame I had to buy to make the sleigh bed work, about $139, but I was willing to accept the $100. Now it appears, I may not even get that. You need to check everything with Ashley. I did but I was still wronged by them. I have never experienced this level...

WARNING!!! DO NOT shop at City Furniture. DO NOT fall victim to this Fraudulent business. We have received 4 of 5 damaged piece of furniture in the past couple months from them. The concerning factor is the packaging was not damaged at all. One piece in particular looked as if it was dropped on a corner and broken beyond repair although it was packaged very securely. Upon further inspection, the piece looks as if it was refinished with a much darker paint than it is supposed to be. When opening the drawer it is apparent there are two different colors from the face of the piece and the inside of the drawer. We reached out to City Furniture about this issue and they forwarded me to a customer service representative that informed me they do not have a return policy and they can only send a replacement that is not available for 3 months or we can select something else in stock.

The next piece I unboxed was better structurally but the finish was much worse and interestingly had dust covering the legs. Again, the packaging was immaculate. There were parts that had previous damage that were attempted to repair. One side casing had some large bubbles. For this piece City Furniture initially wanted to send out a technician to repair the table but when you purchase new furniture, you expect to actually have new furniture and the eventually agree to send out a replacement. Upon unboxing the replacement it was the same story all over again and I refused to accept it from the delivery driver.

This company is selling refurbished and damaged goods for the price of new and are trapping their customers by not allowing returns offering store credit or attempting to repair the damages. What kind of retail store does not have a return policy, especially on damaged goods? This is fraud. I know times are hard but after reading more of the previous reviews on Yelp, it seem that this has been going on for some time now. This is not an honest business. Someone will reply to this review from City by copying and pasting the same response from the other bad reviews attempting to resolve this but nothing will happen and it will continue to happen to others. Again, DO NOT fall victim to this Fraudulent business.

Upon typing this review, we received a phone call from City Furniture specifically stating that a refund cannot be made. That is their way of handling...

We needed a new sofa and oversized chair for our family room. We had purchased a leather couch and loveseat from Rooms to Go four years ago and both were falling apart. We learned too late that the “genuine leather “ furniture we had paid an outrageous price for was, in actuality “ bonded leather.” No wonder it fell apart. So, aside from the decision not to ever buy anything else from RTG, we decided to try Ashley Furniture and again, buy locally. Upon arriving at the local Ashley Store, we were very impressed with the lack of “hovering “ used by our salesman, Daron Miller. He introduced himself and said he’d be happy to answer any questions we might have and then left us alone to shop. Big difference from Rooms to Go. Their salespeople descended upon us like locusts and never left our sides for the duration of our visit. Needless to say, we prefer to shop at Ashley Furniture. No hassle - really! We found three collections that we were interested in and asked Daron some questions about upkeep, durability, etc. We were looking for a microfiber material, due primarily to the fact that my daughter and son-in-law had purchased a microfiber sectional for Ashley in Ft Lauderdale and were very pleased with it. The exact collection we chose was not on the showroom floor in the color we preferred, but it would be available in a few days. That evening, Daron emailed me a message with photos of the three collections we had picked out with prices. Three days later he notified us that the collection we wanted in the color we picked out had been delivered to the store early. So, we decided to go back to the store and close the deal. This was one of the easiest furniture purchases I’ve ever made. This happened because Daron and his partner Desi both knew their product line and didn’t try to sell us something we didn’t want. Plus, they’re both genuinely good people who are more interested in making the customer happy than making a buck! We may not need more furniture in the near future, but when we do, Ashley Furniture will be our...