Murdoch's Ranch & Home Supply — Local services in Victoria

I bought a Milwaukee quick lock power tool for weed eating yesterday June 26 at the local Murdochs Ranch & Home Supply In Victoria Tx unopened brand new out the box, getting home I opened it and found some damages in between the shaft and the power head assembly. I went to the store to replace it the very next day, I contacted the cashier and the manager and explained my situation. They didn’t believe me and told me they wouldn’t do a refund or exchange to my purchase even down I have proof of damage and receipt. So I asked to speak with the manager named Ruben who did not believe me and asked me what I do for a living accusing me of using the tool and trying to return in the next day, he told me that he didn’t believe me and that he didn’t know me and refused to do an exchange or a refund. He stated I damaged it even though I had photos of the damage and there was no grass or anything. Then he finally said just go and get a new one from the back and insisted to open it up himself, we found the same damage if not more including some sawdust and oil marks and nicks on the tool itself he then decided to give me a refund and this hole situation took so long and the customer service...

It’s frustrating trying to figure out what is on sale. Even the employees cannot keep up with the constant sales on top of sales. Just mark your stuff down and be done with it. We get buried in emails and it’s useless for the most part. Got 50% off coupons but only good for regular priced items. So put everything on sale for 25% then you avoid 50% discount. Argh. Walked out empty handed out of frustration. Clothing is pricey. And too much trouble to sort out ridiculously sized jeans. Can’t figure out where the youth boys boots are hidden. 10B. Specifically. I give up. My husband can’t find deer feeder parts. It’s deer season. Dog treats are expensive and have encouraged me to keep my bones and smoke them. Geez. No...

Terrible experience at the gun department I called the store before walking in regarding I’m bringing my rifle to the gun department. ladie on the phone told me to walk right in the front door straight back is the gun desk so that’s what I done. I get back there this punk kid manager tells me my rifles not checked in properly and refused to help me with what I needed. I tryed to explain I just called and talked to a ladie and said just to walk in? Lucas the punk manager refused to listen to reason got very verbally aggressive repeating him self like I was a child !!! I’ll never step foot in that place again !!!!!! I asked to speak to his manager she was not interested in helping either these chain stores are all trash in my...