Terra Christa — Local services in Vienna

I don't even know how to rate today's visit to Terra Christa. I've been coming to this wonderfully-stocked store for around 30 years and have always had the most wonderful experience ever. That is, until today.

I was in the store to purchase a card for the birth of my new grandson today, so was in a fabulous mood which was made even better by finding a great card. When I was at the counter to check out, being the only one in the shop, I decided to add a bit of advice on the 15-day return policy. You see, I had purchased a pendant for my daughter's birthday in April which she had not liked. I gave her the receipt to return/exchange the pendant. She said it was not allowed because it had just exceeded the 15-day return policy. Had she been able to exchange the one pendant for the other, your store would have made out on the transaction since the one she picked out cost twice the one I had purchased.

Well, Heidi, the clerk there at the time, decided to tell me WHY the policy was in effect with a story that was VERY off-putting, to say the least, and accusatory of my daughter. She related that someone in the last couple of weeks had stolen a precious rock, stuck it right in her purse when she couldn't exchange a pendant. Trying to clarify what Heidi was getting at, I asked what she was getting at because I didn't get the connection between the policy and the shoplifting. In the process, she said the shoplifting story again. So then I asked her if she was insinuating that my daughter had been this person. She said it was one and the same person who had done both. I was incensed that she now confirmed that she was accusing my daughter as my daughter would never do such a thing. Heidi then decided to back off and said that it was a guy who comes in a targets a specific clerk, and that she was sorry for the misunderstanding, and that she loves her job and doesn't want to lose it. (I had never said anything about getting her fired.). However, I do believe she needs someone to help her understand that her "stories" have consequences. I likely will think long and hard before ever shopping at Terra...

On my son’s google right now. As Shelli Holland stated above. Some of the staff seem racist. I have been shopping here for three years. My sister and I visited this past weekend. Our third visit to buy crystals in one month. My sister asked for assistance and the the staff she was asking looked at her, turned, and walked away. She did get another person to help her. When we went to pay our names were written down and we were asked for our phone numbers for our cards. What was the point of this? This is something I’ve never been asked for in any of my previous visits over three years of visits, never. I have felt this vibe in there before and again as Shelli stated above I felt like I was being hovered over in the store. However, I really try to give people the benefit of doubt. After this last visit I was more than certain I have the wrong skin color to shop at this store. I have spent hundreds of dollars in this store. I’m extremely disappointed to find this type of energy in a crystal stop which to me should be a place of healing. I’m hoping to find another crystal shop with as large of a selection which will welcome me as a person as well as my money. As stated before this was very disappointing and I do want to know who in the heck is out there stealing crystals any way? Isn’t that an oxymoron? How can you be healed with crystals you jacked?...

if I could give zero stars I would. Worst shop I have ever been into. They asked for a phone number which I don’t give out. I did this time and that was a mistake. Then they started blowing up my phone. They put something in the bag that wasn’t ours. We went back and returned it. Then a few hours later another call. We gave too much change. We tell them we won’t be able to come back today but will be there tomorrow. Another trip to this awefull shop. Then the next morning a call from the owner. She now says not only did they give the wrong change, they didn’t charge for some of items we purchased. I make yet another trip to this store. The owner is not there. I speak to the woman who is there and she calls the owner. I give them the money. Their receipt isn’t as clear as the one I have. They can’t get the receipts to total correctly. Given all their poor business practices they insist that my friend got things that she didn’t pay for. I had one of the items that my friend gave me as a gift and they were happy to take it back so they could resell it and recoup some of the supposed money they lost. I wonder if they found an error in my favor if they would be so forthcoming. Shop...