The Home Depot — Local services in Vineland

THE WORST C$ department. In done dealing with HD. THEY DON'T CARE ABOUT THEIR REPUTATION AND CUSTOM WE SERVICE WHY SHOUKD I CARE. Email surveys are a waste of time. No way to submit comments!

THEIR CSRs FAILED BEYOND MISERABLE.  They were the worst CSRs I have ever had the DISPLEASURE to converse.  They kept giving an answer to a question that was never posed.

The first person could barely speak English well enough and attempted to answer a question I didn't ask. I gave up with that person and hung up.

The second had NO POLITICAL OPINION on an UNSUPERVISED 10 yr old purchasing box cutter blades.  No one asked for his or anyone else's political opinion.

The third person, a woman, told me she spoke English very well and again attempted to answer a question not posed.  She needs to retake grammar school remedial English classes.

The four person transferred me to a black man (I use the term PERSON loosely). He needs to be re-educated in basic manners).  I asked his age not because I care how old he is but because I wanted to state my complaint in terms he would understand.  I was told twice he couldn't give that info out in an extremely rude manner without listening to the reasoning and HUNG UP. Exuding extreme self esteem is an UNDERSTATEMENT for this jerk. (Guess this what you call BLACK PRIVLEDGE)  Had I spoken to and treated anyone like he treated and spoke to me I would have been immediately discharged.

I also spoke to the store manager Steve.  He gave me a sorry excuse about people and cocsine.  In case Steve missed it....Cocaine users will use whatever razors they have available NOT just straight or single edge razor blades!

Third: MY COMPLAINT IS SIMPLE.

An adult walks into any of your stores in NJ and wants to buy a can of spray paint and must prove their age.  Yet a KID OF ANY AGE WITH ENOUGH MONEY and WITHOUT ADULT SUPERVISION can go on and purchase 100 heavy duty utility blades.  DO YOU SEE A PROBLEM WITH THID POLICY?

As you can see or maybe you can't the complaint is NOT about spray paint BUT their lack of meaningful policy when it comes to razor blades.  A ten (10) yr old can do far more damage and cause more injuries than a can of spray paint.  YOU NEED TO CHANE YOUR POLICY ON MINORS PURCHASING any kind of razor blades.  This includes.  scrapers and their...

Placed an order for delivery on Saturday 9/21 at approximately 10 am for same day delivery.

According to tracking, the order was picked up at 12:06pm.

At about 4:40pm, over 4 1/2 hours later, I received a message that the driver had "missed me". Considering 2 cars were in the driveway with the front door open and noone knocked or rang the bell, I thought that strange.

Got ahold of customer service (which is no small feat by the way) and they told me that the driver showed up with the wrong size car and that it would be delivered the next day (sunday 9/22).

For the record, the tracking information from Home Depots website indicates the driver arrived with a yellow cargo van, so I don't understand how that is the wrong size car. Also, it took over 4 1/2 hours from the time the tracking claimed it was "picked up" to the time it was canceled and noone reached out to me other than the automated email I got that said "Looks like we missed you", which was untrue because an attempt was never made.

Now it is Monday, I contact service again and this time they tell me that they can reschedule it for me for TOMORROW, Tuesday, 9/24.

Considering it was supposed to be here Saturday, and then Sunday, and noone even bothered to attempt to get it delivered let alone contact me, that's not acceptable.

So I have lost the time on my project, canceled the order, and I will take my business to Lowes.

Screen shots are attached. I blocked out the driver because I don't want to put that person on blast, but Home Depot, get your act together. This was 100% avoidable had you just corrected the mistake at 12:06pm on Saturday when it happened (If indeed that was the issue, considering apparently the driver showed with a cargo van, not a small car as indicated by your...

I wanted to take a moment to express my sincere appreciation for the outstanding service I received at your Vineland Home Depot location.

After a frustrating experience with another retailer (Lowe’s), where I encountered multiple issues with communication, delivery, and refund delays, I was relieved and impressed by the professionalism and efficiency shown by your entire team. Lowes refused to deliver my machine in the time slot they allotted and had no idea where their inventory even was. Then we were at their mercy as they changed and changed our delivery schedule as though our time was not important and we were at their mercy. We opted for a refund instead of dealing with this nonsense.

Luckily, we started the buying process over again from scratch at the Home Depot. From the moment I worked with Eddie in sales, I felt confident that I was in good hands. He was knowledgeable, courteous, and made the buying process simple. The delivery scheduling was easy and flexible, and the delivery team themselves were prompt, polite, and careful in handling my new washing machine. Everything went exactly as promised: smoothly, on time, and stress-free.

This level of service truly stood out, and because of this excellent experience, my family and I have decided that we will be shopping exclusively with The Home Depot going forward. Please extend my thanks to your sales team and the delivery team for representing your store and...