Best Buy — Local services in Vineland

Customer service was horrible 😫. It was Dec 23 at 8pm. The store was getting ready to close at 9pm. I stood in a somewhat line by the prepaid cellphones. I waited there for a customer service rep for 30 minutes. 1 reo was taking care of a woman who was purchasing a cellphone 📱 and needed it turned on and all that stuff. That's a process that isn't quick. But while I was standing🧍‍♀️there, there was a manager next to the rep that was helping the woman. And she wasn't doing anything but looking at a computer. She didn't even call for anyone to come over to help. The line finally started to have to more people in it which then she couldn't ignore anymore. Not that it matters but I think that best buy reads the reviews also. So I don't know her name but she was of Hispanic origin and she's a manager, it was 8:45pm. Finally another rep came over to help. So I stood for 45 minutes, with the mask on because of covid-19. He was an absolute pleasure to deal with. I told him what I wanted and he went in the back to see if it was in stock. In the meantime, I needed to ask a question because a couple of the prepaid phone 📱 had no sign on the metal hook. So there wasn't any info about 3 of the cellphones. I tried to ask her (manager),she was really rude with her tone in her voice. She absolutely didn't want to be bothered and she didn't hide it. She replied back that she couldn't help me. All I saw her doing was looking at a computer 🖥 screen. Anyway the guy came back to me and had the cellphones 📱 I wanted. But I couldn't compare them to the other 2 phones because there was no info about them where there should have been and the guy who was helping me wasn't near a computer. So I just took them. I was happy with them I knew they were alright, because they were 400$ a piece. But if I could have gotten 1 a little cheaper and nice I would have but I couldn't compare them to anything because the store was closing and she didn't want to help me and the rep that was helping me wasn't familiar with the cellphones because its not his department usually. Talk about frustrated 😞, I was!!! Its a couple days before Christmas 🎄, store is ready to close and I stood for 45 minutes before getting any help. This Best Buy is a very small store and I only went there because its convenient for me but next time I'll drive 🚗 up to Deptford or Egg Harbor Twshp. The guy who was helping me was extremely helpful and courteous!! By now the store was closed. He actually suggested that I might be interested in the same phone 📱 that had been returned but was at a discounted price. It was for myself and it had never been used so I said "why not". So I had to return 1 of the phones because I had already paid. So I had to go to another line and wait for a couple minutes. This other guy rang me up. But the price came up as the original price not discounted. So we had to get the manager and guess what?? It was her....so she was rude to the guy who was ringing me up. Because she came over the walkie-talkie and I heard her. Because the purchase was so much money 💰 he had to have her come and take care of the mistake, which wasn't his fault. His name I remember was the same last name as myself. That's why I remember that lol. Next time I will go to a different Best Buy. I know everyone is crazy 😜 because of covid-19 and all the changes that are going on. But when it is only a couple days away from Christmas 🎄 and near closing time for the store the manager of all the people should be setting an example for the other workers and be polite and take care of customers who are standing🧍‍♂️around. Have more curiosity and patience and compassion. Because I...

Having a lot of experience with Best Buy as a previous employee in another state so I gave this location 3 stars simply becauee they had the product we needed but the customer service left a lot to be desired. First, I appreciated that no one jumped down my back to offer help when I first entered or followed me around because I prefer to be left to shop until i have a question. However, when I did have a question I expect help and for the employees to know how to answer it professionaly. That was not the case. I found the TV mounts i was looking for but they were easily 70% higher than the price what we found online. When I asked for alternative I was told "these are the high quality ones, if you want the cheap ones there under the sign over there" now putting the attitude aside, if you've ever been in a best buy you know there are about 80 signs that can be seen all over the store from any given location. After asking for more clarification I was told under the geek squad sign. So I go look.... no mount. I then begin to looking around thinking i missed something. The same attendant comes over and says "hey you, you're looking in the wrong place" and point me to the mount that is laying on the floor UNDER the display shelves. Because you know the floor hiding under a shelf makes a lot of sense so why didn't I think to look there!? 🙄 To add to my annoyance im with the situation the "hey you" bothered me more than not being able to find the mount. I don't expect to be called Ma'am or anything but I have never been addressed as "hey you" after you provide me the minimum amount of help possible and in my opinion showed no professionalism and very little in the customer service department. I appreciate that he did come over to finish telling me where it was and I get being busy, which it wasn't, but I am very reasonable when it comes to these encounters because of my background but I would avoid shoping in person at this location if possible. Maybe theyre better as a location to order online and pick up but even so I will try that before I ever step foot in that particular...

1st Review was pre COVID-19 2nd Review was June 18th,2020

Best Buy closes at 9pm on a Friday night,I should have checked but I was there 8:55 PM and doors were locked and employees were already walking out the door.I only needed 1 thing from the cellular department and rushed to get there.Took me over an hour to leave home,drivevthere then turn around to come home. I was just at the same Best Buy a few days ago. The 1st time that I wrote the 1st review for Best Buy was a night that I just left the movie theater which is located behind the Cumberland mall.I was with my daughter watching a movie at Regal Cinemas. This experience on June 18th was a better experience because I found a great sale on a Lenovo Chromebook laptop. It was a return,openbox or a display laptop because its usually priced at around $249.99. The laptop is perfect for what I will use it for. Preloaded with Google software and I use Blogger,Google Marketplace, Adsensce, Adwords, Analytics, Google Shopping.I found a Lenovo, HP, Dell laptop similar and all were close to $300. Best Buy has 5% cash back and coupons on my main website I always use,so you can save $25-$750 on certain products like refrigerators, TV'S, Wireless, Speakers, Video Games, Routers and Modems.Best Buy is a better version of Circuit City.I talked to staff in the back of store because Im looking for a TV and the staff was great and very knowledgeable about products and advised me that I can save money by looking at...