Red Robin Gourmet Burgers and Brews — Restaurant in Vineland

Red Robin, has always been one of my favorites, since first visiting the Depford location. To say the least, when the Vineland location was announced I was very excited to not have to drive 30 minutes to get my favorite burger. After my family's experience at this location Friday night, I will never return to this location. As we walked in the hostess was more focused on her conversation than she was with seating us. When she did get around to seating us, She attempted to open the table extension, and hit my mother in the knee with it so hard that it immediately bruised, and then shrugged an insincere sorry, and went back to her conversation. As we sat down, expecting to be surrounded by retro art and a comfortable dining area, we were surprised that it felt more like a high school cafeteria. Our waitress was as good as she could have been given the resources she was given. When our food finally came out, my husbands burger, and my burger were both wrong, 2/4 isn't bad by their standards I guess. The waitress was able to just bring my husband some pickles to correct his meal, however mine had to be remade. After waiting another 20 minutes, the manager brought me my burger, which was again wrong. and had to be taken back to the kitchen. At this point I told him that I no longer wanted it, however he insisted that it would be right and that I should take it anyway, and that he would credit it to my bill. Again it was wrong, and at this point we just really didn't want to be there anymore, so we took the burger, paid, and left. In my opinion, Red Robin has great food, food that is worth the drive to Depford, to avoid the headache...

We had dinner at the Vineland Red Robin on Tuesday May 13th. They were not busy so I had high hopes. It was raining outside. Upon entering the dining area the waitress warned us the floor may be slippery and that it was! It looked like there was a sheen of grease on the floor. Like someone used the greasy kitchen mop in the dining area. The floor was so slippery my husband could barely scoot into the booth because he feet kept sliding on the floor. Our table was wet and it obviously rains inside at that booth. The trim on the window was swelled up and obviously this has been a problem for a while. The place was mostly empty so why they sat us there remains a mystery. They stacked all the guests right in a row instead of spreading people out. We ordered and i specifically asked for extra well done fries. I like them crispy. She said no problem abd disappeared for a while. They had asked when we walked in if we had been there before. We have been to the Mays Landing location but not this one before. A manager came over with a basket of hot crispy fries and some campfire sauce. They were great. Then we got our food with cold soggy fries. I asked for a reorder of fries again I asked for them to be extra crispy. They took forever to bring them out and they weren't even hot nor were they crispy. Would...

After years of dining here, Today on my birthday, off all days … is my last. I have been a royalty rewards member for years. Never had any issues until today when I went to redeem my birthday reward. I placed the order for curb side because I am under the weather on my birthday. To make matters worse they would not honor my birthday rewards simply because I was not dining in. , effective Jan 1st they only honor the rewards for dine in. Given the circumstances, it would be irresponsible of me to dine in an establishment knowing that I’m sick. More of a reason to honor the reward because I was doing the right thing, at the managers discretion of course. I could’ve just refused the food walked in and sat down to dine in to make my point but, it wasn’t the right thing to do. So I was indeed charged for my birthday reward. I called corporate and they said there was nothing anyone could do. After back and forth, I officially made today my last day supporting ANY Red Robin establishment. There really is no difference in dining in our taking out, the price of the burger is still the same. Its the principle of honoring the reward, I guess. I was not happy with the service and it shows the brand doesn’t truly appreciate its customers. Spend your hard earned...