Nordstrom Rack — Local services in Visalia

I’m writing this review with all due respect. I purchased a some clothes and two pairs of shoes a few weeks ago and apparently one of the shoes was final sale. I never seen the sign, it was not on my receipt, and the cashier did not disclose this. However she did mention that the shoes were on sale but never mentioned final sale. What I did notice was the shoes looked like they had been worn from the bottom and the cashier said it was from their dirty floor. Lastly I do remember being asked if I would like to donate to a local charity for children who need shoes and I gave a small donation. The reason for my review is when I tried to return the shoes I was told final sale so I asked for a store credit...

This review is actually a few weeks overdue. I came in to buy backpacks. Kris was incredibly cordial and genuinely helpful. She made my visit very pleasant and truly made me feel valued as a customer. Her manner of talking was sincere. She is in the right business, dealing with people. Just the perfect kind of person to represent one’s business. You’ve got a 5 Star employee with this one, Nordstrom Rack…! Thanks...

Went to buy some shirts, returned two and had my original receipt. I paid cash cashier Kylee I tell me I paid with store credit I’ll get store credit. I show the receipt that was emailed to me. She says I need to have the original paper receipt to get cash back. Then ask me for my ID to give me cash back. I had my receipt and the return process...