Amelia's Fashion Exchange — Local services in Waco

My overall experience here was very irritating. My friend and I heard that Amelia's was a great place to sell your clothes and that it was better than Plato's Closet. Between the two of us, we brought 4 boxes full of clothes including Miss Me Jeans, Steve Madden shoes, items new with tags on them, and plenty of beautiful dresses and shirts. The lady was nice when we walked in and told us it would take a bit to look through. It ended up taking an hour, which was fine because we had a lot of items. Looking around the store, we noticed the items for sale were still quite pricey so we were excited to get a good offer on our clothes as we figured they would offer us more than Plato's would because they priced their items higher than Plato's.

However, after an hour of sorting, the girl had pulled out FOUR ITEMS FROM ALL OF OUR BOXES....none of which were my items. I asked why she wasn't taking anything else and she said they aren't taking jeans (even designer Miss Me's that have been worn TWICE), sweaters, and items that "don't align with their style." I am furious because most of my clothes were in GREAT CONDITION and I had plenty of spring dresses they could have purchased. If they weren't going to take certain items, they should have let us know before we wasted an hour waiting around.

THEY OFFERED MY FRIEND $9 IN CASH OR $15 IN STORE CREDIT FOR HER FOUR ITEMS!!!!!!!! This is ridiculous that the value depreciates if you want it in cash and not their store credit!!!!!

Overall, this was an awful experience, and I will never be going back and you shouldn't either. They offer you LESS THAN PLATO'S CLOSET....and that's saying something. DO NOT SHOP OR TAKE YOUR CLOTHES TO...

Unfortunately I WILL NEVER return to Amelia's again. Today my mother bought a dress for my sister and brought it home so she could try it on. It was too big and we came back the same day to either get a refund or exchange it for something else at the same price. The sales associate informed was that all sales are final and explained the policy.We get that, I used to work in retail. The store has policies and should be followed, But the way the sales associate communicated with us was very rude. We decided to stay and look around and noticed that ALL 3 workers were huddled at the table (were they take in traded clothes) talking about us. As a sales associate you should be doing some customer service around the shop and not gossip about other customers in the store. There were also customers ready to check out and no one was at the register because these employees were too busy having a conversation amongst each other. Obviously customer service is not a priority...

This is an update over shopping at Amelia’s for several years. I’m pretty disappointed with where the store has gone. I used to be able to buy and sell quality items there but now it’s weird. I’ll browse the racks and I’m not impressed with anything. I don’t recognize any labels and the conditions aren’t great, clearly worn.

Then, when I go to sell stuff, they hardly take stuff I bought at Nordstrom that is considered “in season”. And they say, “hey we love your swimsuit tops but come back in 2 days when it’s March 1”. Seriously? I’m not trekking back to the store for y’all to buy maybe 2 swimsuit tops of like 5.

I used to recommend this place to people all the time and shop there frequently but I don’t like the atmosphere anymore and I don’t think they have a good grasp on...