DuBois Furniture — Local services in Waco

I bought furniture there two years ago, expecting it to last for at least five years, hoping for more. It was supposed to be protected against stains and the wear and tear. The furniture was beautiful in the store, but what I received was shabbily manufactured. The cushions sagged in various places from the beginning. Mary from Dubois told me I would have to get my husband to help me fluff them up. Being that I’m not in the business of buying furniture to find a husband, I had to try this myself, and no amount of fluffing made any difference. They had to take it back to the store to fluff them up right after I bought it.

The fabric pilled from the start, with the only advice from Dubois, to shave it to get the “new fibers” off of the fabric. I have faithfully shaved and vacuumed this furniture on a regular basis for two years now, and it’s not any different. Mary advised me to send photos to a number she gave me over a month ago, and I haven’t heard back. I sent the photos as advised, saying that I wasn’t going to shave the furniture any longer, as two years should be sufficient. Mary implied more than once that I needed to take better care of my furniture. The fact is, I have taken better care of this furniture than I have any other furniture I’ve ever owned, basically spending an inordinate amount of time trying to not have the $3,000 I spent on it go to waste. Rather than just waste my money, apparently Dubois also felt it was okay to waste my time having me take photos of a problem they never intended to fix, as they never acknowledged the photos AT ALL.

Today, I have basically accepted that I am going to have to replace this furniture before the five year mark, and that much of my $3,000 was a waste. I have learned my lesson though. I won’t be spending any more dollars with Dubois. Don’t spend yours...

I can’t say enough about the awesome job Dubois did to make my new furniture experience the very best! Working with Janet Gillespie while choosing a custom sofa, 2 chairs and custom ottoman was a great experience. She was so friendly and thorough explaining each and every detail....fabric, style etc, etc. The office staff, especially Kelly was all so very helpful and friendly!! Even the delivery men were amazing. Sam was very helpful. . Both men were great, but I didn’t get the other man’s name. Also my custom sofa was to be delivered in 6 to 8 weeks. Only took 3 weeks!! I was thrilled beyond words!! I recommend Dubois Furniture to everyone who is in the market for beautiful new furniture!! They’re the best!!!!!! Thank you Dubois for making every step of this journey so positive and enjoyable and for doing everything you said...

Moved into the area several months ago, went looking for a recliner. The salesperson tried to use a new tactic on me, to get me to buy. She said I needed to buy now because Trump was putting tariffs on all furniture from China and she had no idea how much it would be going up in the future. DuBois would hold any purchase as long as I needed them to. I immediately became concerned with these tactics, and said maybe later. She wanted my name to put on file, I presume to link to her, in case I ever purchased anything she would receive her commission. These tactics are reprehensible for a retail establishment, they point to the only concern is a sales commission and disregard...