H-E-B — Local services in Waco

I tried to cash a check at HEB for 40 and the young lady behind the counter stated unfortunately they wouldnt be able to cash it and didnt give me a reason why even though it was an insurance check from a local business, and I had my license with my current address here in the city of Waco and other proofs on my persons. I tried to reason with her and ask why please, but the only word she seemed to know was NO, NO, NO so I asked to speak to a manager and I was shocked as usually the employees and management have been nice since I have been going there, anyway she called one and then left and when the manager came she immediately stated she unfortunately wouldnt be able to cash the check without batting an eyelash as id I just had to have 40 that day or as if it would break me or something so I tried to reason with her and explained I have multiple accounts across the us and that I just hadnt opened one in this city since moving here as I usually deal with credit and not with liquid assets and was issued this insurance check and was trying to cash it and she had the same attitude the employee had, UNFORTUNATELY NO and I realized apparently her and the employee must have been buddies or the employee must have said something to her that wasnt kosher so I stated I understand thanked them for their time and that unfortunately I wouldnt be able to spend 1200 a month there for groceries any more, and left and much to my delight called pls and was greeted by CECE who projected a pleasant smile over the phone and informed me PLS would be happy to help me at half the cost HEB was going to charge, thank you PLS for treating me like Im a potential customer and like Im important, I will be back, at least until I get around to transfering some money to a bank here in my home town of WACO, sincerely a new customer. This happened Sat 23 march at around 4-6pm and I want you to know I intend to let all my partners around the us know its refreshing to discover that after all this time spending 1200 a month at HEB that they were really a liability to me and not an asset and that I dont HAVE to invest my money there any...

TERRIBLE customer service by Mattie!! I have filled here numerous times and have never received the disrespect that I did today. My elderly dog has to have medication sent here. I always get tablets and this time they gave me liquid. I told the guy that and he said “that’s what the prescription” reads. So I leave thinking that my veterinarian made a mistake. Obviously the vet is not open on the weekends so I had to wait until Monday to call. The vet stated that he did in fact write the prescription right and the pharmacy messed it up. I call and talk to someone at the call center. I go pick it up and IMMEDIATELY was met with an attitude after I explained what happened. Like defensive when I was super nice and told her “I know it wasn’t you” with a smile the whole time. I asked why she rolled her eyes and wouldn’t acknowledge me anymore. She would NOT look at me in the eyes and ignored me when I was talking!! It’s not something like “oh they gave me too much change back” or vice versa. This was an opioid!! The vet said this couldn’t have ended badly with how bad they misread the prescription dosage! I understand they are human and mistakes can happen but I was NEVER rude and she was quick with an attitude. I know it wasn’t her that filled prescription, but being in customer service—a little compassion goes a long way, not to mention a smile and not ignoring me when I’m talking and talking to another co-worker while I was talking directly to her. Mattie should not be working in customer service!! I did end up talking with Ryan who was as sweet as can be and kept apologizing. Could you imagine what would have happened if I didn’t have a gut feeling and not question the dosage. Or if it were a human they did this to as well—the liability!!!! Such carelessness. Mattie needs to find a new job to...

I always seem to have a good to great experience at HEB. Their staff are ALWAYS very helpful! This particular store is still renovating and moving everything to it's new location, which is quite confusing for the time being. Yet EVERY employee was helpful and more than willing to direct me to find what I was looking for! They are coping WELL with the transition and confusion! I am sure it will be a better store when all that is completed. However,. I will give you this suggestion: Until your stock is moved to it's new location, would you please either remove, or simply cover up the items that are *listed (for their OLD location) on each of your Aisle Signs ?? It confounds the confusion and greatly increases the exasperation customers experience when the Aisle Signs continue to list what Used To Be on that Aisle......which has mostly been moved to a different location/aisle that also has incorrect items listed on those Aisles! I realize it is a work in progress, but it should greatly help you at least cover over the incorrect information, which can then be updated and show again AFTER you have completed moving everything. Actually, it would be even BETTER if you could remove or cover over the incorrect info, AND change the sign info on Aisles you have completed moving to show the correct items available on those Aisles. That overall would GREATLY reduce tensions, improve shopping experience, and reduce total time and effort used by customers to get their grocery shopping...