Buff City Soap — Local services in Wake Forest

Let me start by saying, I LOVE BUFF CITY PRODUCTS. ♥️♥️♥️ ♥️♥️ But, NOT THIS BUFF CITY LOCATION! Five stars for their products. I was so excited to see that we had finally gotten a store in our area! I went into the store on Saturday at about 5:55 to pick up some items as a birthday gift. I was unaware that they closed at 6:00 and they didn't have several items I wanted on the shelves but couldn't accommodate me because they had already put away their mixing oils. They offered that they opened up at 12:00 on Sunday, but I told them that was not going to work for me because I had to be at my party at 1:00. I put my basket on the counter so they could put my chosen items back on their shelves (2 bar of soap, body butter and a bath bomb). I wasn't irritated at all, just disappointed. It was my fault for not checking the store hours. I left the store, but turned around immediately and went back so I could just pick up a brochure to give my friend at the birthday party. The door had already been locked, but I could see the girl who locked it walking back to the counter. She turned around and looked at me. I said I just have a question and would like some literature, but she would not open the door. She turned her back to me and kept walking toward the back of the store. I kept knocking on the door until she came back. I told her she was very rude. Then I left. I have never been treated poorly at a Buff City store. I understand it was Saturday and they're ready to leave, but common courtesy doesn't hurt anybody. Lack of on courtesy does hurt. I will NEVER go back to this store again. I would try to contact the owner/manager because I know they are franchised, but I believe she was the one who was counting the register. From now on, I will...

I don’t usually write reviews but the service I received from Patricia was a game changer for me. I had walked past this cute little store so many times but never went in because it just looked like it wasn’t my speed and I had never seen any black or brown people working in there. Until last Thursday 1/9, there was a lady working, just a beautiful soul who I seen smiling when I passed by. I decided today was the day. She greeted me when I came in, I told her it was my first time there, she showed me around. I told her I was looking to get detergent, she then offered a bogo sale, which was perfect. She talked about all of the other product that you guys offer, and then offered me samples of the bar soaps to take home to test out. OMG this blew my mind bc what other companies do this? She was so informed, she didn’t rush me, she allowed me to feel comfortable even though I had never been in there before. Well I came back yesterday bc she told me about the soap sale and had given me those samples. I was hoping she was there bc she just made my experience so easy, AND SHE WAS! She remembered me, not only that she asked how I liked the soaps and detergent that she sent me home with last week. You don’t come across too many people that actually enjoy what they do and are great with people. Mrs. Patricia you made my day and I just wanted to say thank you, and you will have a loyal customer as long as she’s there! Oh and the soaps...

I have been going to BCS since they opened this location. I LOVE the products. Last fall they did a promotion that the first 50 people got free soap for a year and I was one of them. I have been going every month to get my favorites and my free soap. Today I went and checked out and normally they ask “do you want your free soap” but today she didn’t say anything. I thought she probably already knew because it is mostly always the same girl who checks me out and she told me last time that she knew I was coming in for my free soap. She told me the total and I paid. Then I realized that I didn’t get the free one. I asked her “did you get the free soap” and she snapped at me and told me that I have to ask for that. I told that I haven’t had to ask for it in the past and normally the person checking me out ask me. She snapped again and said “I’m just letting you know that you have to ask for it”. Then she wanted to know if I wanted to get another soap because otherwise she was going to have to refund this order and do it again. So I told her to refund and I don’t want any of the soaps. This same girl has been short with me before but I just chalked it up to her having a bad day or being busy. I buy stuff from BCS every month and anytime I need to get a gift for someone I go here, I tell people about how great everything is all the time. But after the attitude- I...