Big Lots — Local services in Wake Forest

I've been trying for weeks to order this bed from both the store and the website. I was willing to drive hours to Fayetteville because their "system" said they had 7 in stock, but when we called to verify, they actually had zero. Same story in their Dunn location where their "system" said they had one, but they actually had zero. I was then told that the Wake Forest location would be getting an order in this week at 6am and they they typically get one of these beds on each order. The sales person suggested that I come when they open at 8am today to see if they received it on their truck. I did and was told they they were still unloading the truck and that I should come back in 3 hrs. Came back 3 hrs later for them to still not be done, but a new guy, the manager of the department, said he could tell me for sure that there was no grey trundle bed on the truck that they were still unloading. Today, Rocky Mount had one at their location according to their site, but before I tried to purchase it online we called to verify if they actually had it, and they did not. I was offered zero feasible options on how to get the product. I have NEVER had this much trouble trying to get a product in my entire life. Big Lots "system" is seriously flawed and I would not recommend to anyone going there to purchase furniture EVER!!! I have wasted countless hours and visits dealing with them. I'm done.

Suggestions: 1. Don't sell stuff on your site if you can't actually provide it and 2. if you know a customer wants a specific item, you should be able to have one delivered...

Customers in store have first priority over the ones on the phone.They can answer phone when they don't have customers.Furniture people need to answer all furniture calls.As far as the managers asking cashier's to stop assisting customers and count how many rewards,that can wait until there are no customers.All employees should give customers in store their complete and undivided attention.Especially the fact that furniture people can see when cashier has customer(s) and and requests they answer phone( when it's for them anyway) and to count rewards.Again those things can wait until cashier has no customers.You need to stop and look at things from customers view.If you don't start giving good customer service as they are the only reason why you're there,pretty soon you'll end up having to close business.Customers talk to friends,people find out by word of mouth mostly 75 percent and it spreads.suppose for every dissatisfied customer,they tell 5 of their friends,then they tell their friends.Then imagine 10 dissatisfied customer telling five of their friends and those friends tell others.Then you'll have to shut...

I went today to purchase a bedroom set, a day bed and a recliner. At no fault of their own, the supply was very sparse. After checking on four bedroom sets, they finally found one with the entire set in stock - minus the rails, which they found at another store for me to PURCHASE. I said “Ok, that’s fine, are you going to discount the price of the bedroom set the amount of the rails?” No they said, you get no discount. I asked “do the rails not come with the price listed?” Yes, they said. Ok so why won’t you discount it since I have to go somewhere else to purchase them? The salesman was rude, the site manager was polite but couldn’t help. She called the store manager, who refuse to speak with me or discount the bedroom set for the price of the rails. It makes absolutely no sense to me why a company would lose a sale of a entire bedroom suite, a day bed and a recliner instead of discounting the purchase price of the rails they did not have. Bad business Big Lots of Wake Forest. So not only will I purchase the rails some where else, I will get all the furniture I was going to...