AMC St. Charles Town Ctr 9 — Local services in Waldorf

ATTENTION ALL AMC Theatres CUSTOMERS:

• This was my husband's attempt to contact AMC about this situation on their website only for it to also have technical issues and would not submit* Also be aware the "customer service number available online (888)562-4262 is just a prerecorded message advising to use their website (that isn't functioning) or to contact them on facebook** My wife and I have been A-List members since 2018. On Saturday, February 8, 2025, we reserved tickets for the February 16th 11:00 AM showing of Captain America: Brave New World at the St. Charles Town Center 9 theaters in Waldorf, MD. We arrived at the theater by 10:30 in order to get our snacks and get settled before the movie started. When we went to get our tickets scanned, they showed up on our phone apps on the "Upcoming Events" page. However, when we tapped on the ticket to get the QRC code to we both got your cure "Oops an error has occurred" screen with a retry button. The retry button did not work. Luckily, my wife always stores her tickets in her Apple Wallet, and I take a screen shot of mine, anticipating possible cellular problems. We showed them to the ticket taker, but they would not scan. At that point, he tried to tell us that it was "something on our end" or that we had obviously cancelled or refunded our tickets. We informed him that we had not cancelled our tickets, because, if we had done so, the show would not appear on our "Upcoming Events" screen. Obviously a problem within the AMC app, it was not "something on our end". That made it his problem to rectify, he being a representative of the company that we paid for this service. At that point, he told us to just go ahead and take the seats. We went and got our snacks, then took our seats. Just as the trailers were ending, someone else showed up with tickets to the same seats. We showed them our tickets and suggested that they go speak with the manager, as we had already been there and settled for 30 minutes. A few minutes later, the manager showed up and belligerently told us that it was obviously something on our end and that we would have to come up to the service desk to straighten it out. As the movie was about to start, I was not very happy about this. We collected our stuff and went and talked to him about it. Again, he claimed that it was "something on our end or something we did." I don't even know what that means. Then he said that we probably cancelled our tickets, like we were trying to get free movies or something. As I stated, we have been A List members since 2018. On our best months, we may see 3 or 4 movies in a month, which makes the cost worthwhile. There are months where we pay for the service, but don't go to the movies. The last movie that we had seen was Wicked on November 23 of last year. We are not trying to scam AMC out of a "free" movie. The fact that he made that implication was incredibly insulting. He then offered to seat us in different seats, but, as the movie was already starting, we declined and left the theater. We understand that sometimes technology gets glitchy, however, it is your (AMC and their representatives) responsibility to try to make it right. Your employee should have offered to seat us in different seats when we first arrived, not try to insinuate we had somehow manipulated or misused an app that we had be using for nearly 7 years. After the other couple showed up, he should have seated them in different seats. Most importantly of all, your employee should not have been so rude from the outset. In an industry that is struggling to keep people coming out to the movies, you should be making an extra effort to provide your customers what they paid for. By the way, I tried to attach screenshots of my ticket confirmations and QRC, but your website errored out. Maybe you need to re-assess your...

Saturday (yesterday May 5) was my first time visiting this theater. My local theater hasn’t been getting the movies I’ve wanted to see since April 7. I haven’t been in almost a month. I was really disappointed that they haven’t been picking up several of the movies I’ve wanted to see that they’ve advertised but not picked up in most of their theaters or would randomly list a movie showing that they never advertised online or in their theater previews. I wanted to see Traffik since it came out mid-April and then Overboard and Bad Samaritan. I decided to look at theaters in Charles County and saw this one. It was showing all three at convenient times. So I decided to order my tickets online and a big factor for me is the reserved seating option in which this theater had. When I arrived a little while before the theater opened at 9 A.M. I picked up my tickets from the kiosk using my debit card. This was a quick and easy process. The theater opened precisely at 9 and the manager opening up the doors greeted me and also the young man in the ticket booth greeted me and I told him I had already ordered my tickets online. When I went in there was a lot of red in the decor such as the carpets...well of course it’s AMC lol. It looked very clean and modern. There was a greeter to take my ticket and pointed me in the direction of my first movie Traffik. The bathroom was clean and all of the theaters for the 3 movies I saw were clean and the recliners in great condition. They were really comfortable and spacious. It was really easy to find my reserved seats and it appeared that the seat numbers had a light on them. The sound and movie screen quality was great for all three movies. I loved how they had a guest services near the front of the theater. That was my first time seeing that in a theater. My only two negatives were the concession entrances for the “premiere” and “insider” Stubs members. It was completely unclear how to enter so I just entered anywhere. Also, one of the registers that I ordered concession items from was labeled “premiere” stubs members but I ordered there with no problem being an “insider”. So I really didn’t see the point of having entrance signs. Also, the concessions had at least 2-3 different lines and the lines are not obvious (clearly in front of a register) so when a cashier at the middle registers would say “I can help the next customer” the people in the different lines sometimes looked at each other like “who should go next???!!!” This was my first time experiencing this in a theater. I got my concession items pretty quickly for each movie, but I saw all matinees. I can easily seeing this being a problem for shows starting after 5 P.M. on a Friday/Saturday. I believe they had about three or four cashiers during each movie I saw. The nachos, popcorn, and hot dogs were good. I also feel like the quantity/size were worth the prices. I love how the drinks, butter, and condiments were self-serve. My last negative was that they showed about what seems like 20 minutes worth of previews for each movie. I think 10 minutes is ideal. Overall my first impression was good. I really had a great time. I will definitely return in the future if they are showing movies I want to see that are not in the closer theaters. I also love how you can get an unlimited amount of points each day (20 points per dollar spent)!!! They just scan the barcode from your AMC app and the points apply immediately to your account. It seemed like this theater had a diverse crowd and staff which is always...

This review is specifically for Korbin who was wearing a manager badge (maybe he was the actual the manager or maybe he printed that off at the beginning of his shift. Im not sure tbh) on June 23, 2024.

My husband and I brought our 2 children and 2 of their friends to a show. One of the girls realized she discarded her phone along with her trash into a bin on our way out. When they realized what happened, the kids got out of the car and went back into the theater to search the trash and retrieve the phone and were told by Korbin (the maybe-manager) that they needed tickets to enter the theater. I came in, showed Korbin the proof of purchase so the kids could go to the theater we were just in and grab the phone. He acknowledged the tickets and my son and his friend started to head to theater 3 when Korbin told me he would allow one of them to go, but not both. Korbin began to YELL (imagine my surprise considering I dont know Korbin from a hole in the wall..) at my son to come back and then began power walking toward my kid. I'm not sure if Korbin was confused about which of us was the parent, but spoiler alert, he is NOT the father.

I matched his energy, put myself in the path between him and my son and said don't talk to my children like that. Try Jesus, Korbin, not me. Korbin must have had a bad day or was hangry because his response was "I'm calling the sheriff". Siiiiirrrrrrr. Not the sheriff.. This is not the wild west. But also, go ahead, I'll wait and while we wait, I'd like your info and corporate contact number. *it's important to note that there were no threats or indications of physical violence.

Now what did Korbin do? He fiddled on his phone for a minute, maybe he was Googling "sherrif near me", and then he A-Town stomped to the office to get me a generic business card with no contact info on it - now that i think about it, he may have printed it off when he printed his name badge. The icing on the cake was when I asked for his info and he pointed to his name tag (I'm still not convinced he's actually the manager) tells me his first name and says "I'm the manager." Korbin, I can read and you know thats not what i want. If I hadn't been so mad I would have laughed because WHAT? At that point my husband walked in and was now standing behind me. Like magic, Korbin suddenly wasn't raising his voice, mumbling under his breath, or making condescending remarks like he was when it was just me.

Anyways. All of that to say, my kids found the phone. Korbin thinks he's top flight security of the world, and he needs a snickers and some kind of people skills because his are ATROCIOUS. Eww. 0 of 10, do not recommend Korbin at all.

Korbin, I hope your boss sees this, prints it, and puts it into your personnel file. I also hope you get a hug from somebody (not...