Walnut Creek Cadillac — Local services in Walnut Creek

First and foremost.. Probably the Most relaxed atmosphere and attitude i have had the pleasure Of doing business with in The Car business.. I!! Special mention to John Perry ( Sales manger) His professional attention and excellent 10 Star Attitude is why I pulled the trigger on A 2021 Ct4-V , when I was Really just starting to shop around,,.

However,,. The whole staff *as well *( Trevor and Shaun) were Extremely professional IN every Aspect!! The Most surprising was When the astonishing Numbers came through IS WHY purchased it right then And there!! As well as there No pressure attitude.. I would highly recommend them to anyone in the market,,.**UPDATE 10 MONTHS..LATER.., Special thanks to David Johns.. Service advisor and crew, They have tackled many minor issues and serviced And my vehicle for for prescribed oil checks 110% happy .. With I believe it's Beth...etc..Cashier and call in center .. You're the best Cheers to The best buying experience .. Keep up the great work!!

• Update * Service Dept !! ** find myself in need of non-scheduled service maintenance only to find out obviously you need an appointment but Jack first and foremost was so helpful and so accommodating I just wanted to be known that he went above and beyond and I appreciate the great service and then… Taking time out of his busy schedule to settle my small issue which was taken care of properly even though they were totally slammed kudos to everyone there ..they all make it possible.. ** 11/12/22 😊😊
• Saturday service update that’s right oil change on Saturday without a hitch ..thanks to Rafeal For 6 Star Service and crew ( Jacklyen) Mechanics and everybody else which was there today!,, very impressed will continue to sing your praises it’s nice to be able to bring in my car at 7:30 to get it done by 10 and get everything handled.. including my tire issues,.. etc for less than I expected, NO up selling,, Just plain old fashion great cutsomer service,,,!!!! That’s OLD SCHOOL Service'! The dollars add up in the long run not the short term Repeat ,,I am a STEAD customer for life !, Jack and David John’s..( very well deserved day off You guys are the glue..,, Regards David B

Kyle for getting me in.. Best regards..once again ! David John's in Service! & Jack)* 10 ..Stars !!°°

Update ** FEBRUARY 1ST 2025 54,551 MILES* Thank God For David John's!!

Had A Bad Brake issue/ Noise.. Figured I am Over Due,

Got me in and out !! ( Dropped in🥲.. with mere questions and with intention to Leave it...( THEY WERE 3 X Slammed

" David John's And RAFEL...SPECIAL Shout Out to Rest..of the Staff.." Perfect...once again ++++++ Delivered my baby..back with NO WORRIES!! Same After...

The recent experience I had at Michael Stead Cadillac in Walnut Creek was nothing short of extraordinary, and this was largely due to the commendable assistance I received from Sales Representative, Kiel Busler, in acquiring my new Cadillac XT4. This rewarding journey was initiated when I contacted them through an online car sales portal, and the Manager Jon, along with the astoundingly skilled Kiel, were prompt to respond.

From the get-go, Kiel exhibited a level of service that was not only remarkable but also truly authentic. He was punctual for our scheduled appointment and walked me through several engaging test drives, demonstrating an admirable mix of patience, knowledge, and enthusiasm. Kiel was a wellspring of detailed and insightful responses to my questions, reflecting his profound expertise in the field.

His professionalism and commitment to customer satisfaction shone brightly throughout our interactions. He placed emphasis on understanding my needs and ensuring I was making an informed decision, rather than pushing for a quick sale. This customer-first attitude is a testament to Kiel’s skills as a sales representative and his dedication to his profession.

Even when I revisited three days later, Kiel generously took time out of his day off to meet me at the dealership. Despite the multiple rescheduling, his attitude remained unflappably pleasant, reflecting his unparalleled flexibility and understanding. Kiel is a stellar example of what a dealer sales representative should aspire to be, combining deep product knowledge with a genuine understanding of the client's requirements.

My history with dealers in the Bay Area spans 35 years, involving purchases for myself, my wife, and our three children. I’ve become quite familiar with the tactics many dealerships employ, and it's refreshing to see Kiel and the Michael Stead team deviating from these norms. They value authenticity and customer satisfaction above all else.

Further enhancing Kiel’s exceptional performance were Jon, the Manager, and Aric from Finance. Both offered warm welcomes and maintained an unwavering level of professionalism that matched Kiel’s own high standards.

In summary, if you're in the market for a car, I cannot recommend the extraordinary team at Michael Stead Cadillac in Walnut Creek enough. And if you are fortunate enough to engage with Kiel, rest assured that you will be in the hands of an exceptional professional who is an absolute paragon in his field. This has been a truly refreshing and pleasurable car...

We went into Cadillac Walnut Creek last week to test drive a new Vistiq. We were met by a young salesman who was extremely and extremely nice. He explained everything we wanted to know about the car and was very patient during the test drive. We enjoyed the Vistiq and wanted to run the leasing numbers.

The Vistiq is ~$80,000 car. We have looked at 3-4 cars in that price range and are aware of what a potential lease should cost per month. When the salesman returned from speaking with his sales manager, we were...surprised what was put in front of us.

Cadillac wanted a $1,350 monthly payment for 36 months with only 64% residual value on an $80,000 car once the lease ended. As in, our $1,350 monthly payment would only pay down 36% of the MSRP over those 36 months. The math equals out to: we pay a total of $47,000 over 3 years yet only get credit for paying $29,000 toward MSRP. A difference of $18,000. Of course some of that is taxes and fees. We were told $4,000 of that was taxes and fees.

So where was the $18,000-$4,000= $14,000 going? That $14,000 over 3 years was the "Rental Charge"- their fancy way of saying Interest to lease the car over 3 years. Which means we were getting hit with 30% interest on a 36 month lease. So please take that into account when working with their sales manager. Apparently he thinks we were at the Bentley Dealer across the street, not Cadillac, whose EV's have a Consumers report reliability rating of less than 10 out of 100.

$14,000/36 months, Cadillac was trying to get us to pay $388 a month solely in INTEREST, on top requesting we pay for a tire change at the end of the lease- the $1350 monthly payment wasn't enough to cover that.

So do your homework. A quick call to a Sacramento dealer got that lease payment almost cut in half. Do not pay the upcharge just based on this dealer's location and greedy sales manager. Cheers!

Edit to review to reply to Cadillac's reply: No thank you, while staff was professional and courteous, clearly we were seen as a client that could be fooled (perhaps because we were a young married couple?). Disappointing, but found significantly better deals in a single phone...