Jack in the Box — Restaurant in Walnut Creek

5/21/13

LETTUCE EAT TACOS!

Awww Tuesday. My favorite day of the week and the most appropriate one for another taco review.

Honestly, this JITB location is as close to five star as fast food can get. The parking here is a nightmare though. If the drive-thru line is more than a few cars long, it makes parking for us dine-in people a nightmare. The drive-thru cars block the spots and the way to the exit. During prime fast food hours I've also seen the line of cars reach the end of the parking lot, spilling onto N. Main Street. Not fun.

BUT... at the end of the day (literally) when all the other establishments have locked their doors and turned off their lights, Jack is waiting for you. "Come eat here" his voice calls somewhere in the back of your hungry mind. You can even dine-in at a clean table - 24 hrs a day! Pretty awesome.

They used to have a great (healthy-ish) teriyaki bowl. I liked that a lot. And the curly fries are pretty good. My favorite menu item is ultimately the taco (2 for $1.00!!). It wasn't always my favorite. An ultra-greasy shell with oily, wilted lettuce and a fried cheese slice over the meat-product inside... hmmm, not so much. But if you ask for extra lettuce they throw it on after cooking the taco. So you get your hot taco and crunchy shell with fresh, crispy lettuce. It totally changes the taco. Learning to ask for this has renewed my love for this killer deal on the JITB Value Menu. And this is the best location to order it from!

PS - I'd love to see more vegetarian options. Can you please make...

I usually go to the Lafayette location but decided to give this location a try tonight and will not be returning. I walked in and was asked to use the kiosk to order whenever I was ready. I start entering my order and for some reason there was no option to edit the item toppings. I ask the guy who was on drive thru that I would like to do no pickles on one item. He looks at the screen from his side and confidently says "it is no pickles!". I look at the screen again and it just lists all the toppings including pickles. I try to show him and he comes around and sees pickles and is unable to remove the topping either. He says he will just let the team know. I get the food and I thought the order was for someone else because at first glance the ultimate cheeseburger looked too small and I thought it was the junior jumbo jack. I nicely let him know that usually it's double and bigger and he says "it is double!". Doesn't bother to check the burger and later goes back to laugh and giggle with another team member. When I ate the food it was in fact double. However, either the patties were burnt or it was the junior patties. The food isn't the problem, it's just the rudeness in both situations. Too confrontational. There are better ways to handle this. Just bad business. This was...

It’s 5:48am as I write this. They supposedly open at 5am. Every sign says it’s open at 5am. For the 100th time now, I’ve come to get breakfast on my way to work expecting them to be open at 5am and I’m stuck waiting 30+ minutes for them to open because they’re the only breakfast place open at this time in the area. Today I finally asked the drive through worker what time they open because the sign says 5 but they didn’t open until 5:43 and I have been waiting since before 5:30. She then got an attitude with me (without answering my question.) Then when I took a picture of the 5am start time that is advertised she says “we actually open at 5:30.” So I said, the sign says 5am and so does your yelp page and your Google account. Not to mention, I’ve been here since just before 5:30 and you still didn’t open until 5:43. She closed the drive through window on me, opened it, gave me my food, and then slammed the drive through window closed again. If there was ANY other place open at this time I’d would’ve stopped coming...