Taco Bell — Restaurant in Walnut Creek

8/13/12

I came for lunch 8/9/12 and was going to just go through the drive-thru then head back to work and eat at my desk, but when i arrived I noticed the drive-thru was empty and the parking lot was full. Seriously, I got the last spot! This intrigued me so I decided to dine-in.

I went in and ordered my crunchy tacos and found one of the few tables that wasn't taken. Very quickly my order was ready and it was served on a clean tray which I took back to my table. I noted the clean floors and counters and table tops.

The employees were fast, friendly, and obviously very busy.

I enjoyed my lunch inside and watched groups and other singles dine around me. It was much better than sitting back at my work desk to eat. Plus, the tacos were awesome. Even distribution of lettuce and cheese. Consistent quality across the board! Hmmm, writing this review really makes me crave Taco Bell.

4/18/12 (4 stars)

I was very curious about the Dorito Loco taco supreme ($1.79). I ordered that and a soft taco chicken fresco ($1.79) and two regular crunchy tacos ($1.09). Okay so the Dorito Loco is nothing to write home about. What TB needs is a spicy taco. A shell with flavor. They tried the volcano shell for a bit. No bueno. Always had a stale taste. Maybe make the inside of the taco spicy?? And have a spicy, very-spicy, and we-warned-you trio of hotness.

I love getting my tacos fresco sometimes, which is just what they call their healthier option. I think a little less meat, no cheese, and tomato. I wish all their tacos came with tomatoes but only if you order supreme, and then they have sour cream too. I always forget to ask for extra lettuce.

The regular beef tacos are an okay deal for a fast taco for a dollar. I like them with light meat and extra lettuce and cheese. Obviously, that's prob not for everyone. But they really do put a lot of meat in. Now if only they would make a veggie option!! Extra spicy, of course!

Service here is generally fast and the employees are really nice. I normally go inside but hit an empty drive-thru and full parking lot at lunch today. Lucky me ~ 5 min and $6.24 later... I was back at work...

My favorite fast food place had just become my least now. I went in to order and all of their locations has switched to ordering on a tablet. This eliminates the employee/guest experience. So the greeting is gone and knowledge of customer's order. If someone physically takes an order, that person knows what you ordered and how long you've waited. When done on the tablet, an employee has no clue who had an order unless they're told. Anyway, I did my tablet order of 2 chicken chalupa combos. Each combo consists of 2 chicken chalupas, 1 taco and a large drink. I waited 20 minutes. The young man behind the counter was chatting with his friend near me about having a job washing cars and his new mercedes that was in the parking lot the whole time I was waiting. A couple came back in saying their order was wrong. They only got an order of nacho fries instead of their order. He told them to keep the fries, they'll redo the order and offered each a free freeze. My order came and I checked it. 2 chalupas and 2 tacos. I took my 4 items out of the bag and laid them on the counter and explained the error that I'm missing 2 chicken chalupas. He didn't seem to understand do I pointed out that 4 wrapped items don't add up to 6. No apology, no offer for a freeze, just another bag handed to me. When the Taco Bell makes errors on Ygnacio Valley Rd, they apologize plus offer something in compensation. I was extremely disappointed in their customer service and accuracy. Go back to greeting customers and taking orders. Keep your employees engaged with the guests. Not looking to kill time with visiting pals and...

I don't know what to say. I am perplexed. So I waited a long time in drive thru which is fine. When I was just about to get to pull to the window to pay, the car in front of me stopped for a bit. A gal got out and said she was given the wrong order. The cashier was apologetic and said to hold on and took back the bag that she had which apparently was my bag. We waited a bit for her to get her order and she drove off. I paid and the cashier thanked me for my patience. I said no problem and drove off. Well, imagine my shock when I opened up my bag and my burrito had a BITE TAKEN OUT OF IT! Apparently the woman had bit the burrito and realized it wasn't hers and just stuck it back in the bag and then the cashier gave me the bag! It was so disgusting! I didn't know what to do. I had already left and I wasn't going to go back. I plan on filing a report because I was so nauseated by what happened that I couldn't eat anything! Well, not entirely true...I did eat some nacho fries before tossing everything. I hope they will give me my money back because that was so uncool. The cashier on my receipt says Maria but it was not. It was a young, very sweet man who I wish had known that the customer before had taken a bite of my burrito before he...