Staples — Local services in Waltham

The attitudes of the copy staff stink! It's like they are doing you a favor to even acknowledge you. There is one woman - heavy set - younger - who works the day shift - the worst of the offenders! She once tried to have me enter my shipping information into their computer - her job - not mine. When I told her I didn't have my glasses and couldn't see to type she rolled her eyes, and huffed. She then said I would have to wait for someone else - when I asked why (and mentioned that I was in a hurry) she informed me that she was in a hurry as well - a hurry to go home!

She remembered me the next time I came in - she wouldn't look me in the eye - and refused to help with an order (that I needed the same day) even though I offered to pay some sort of rush fee. She pointed me to the self-serve and walked away.

I called over the manager - he gave me lip service when I complained and I did not see him speak to her the whole time I was doing my job myself.

Another night - I just went straight to the self-service area - only to over hear two other of the copy staff talking about how good they denied people that day who needed rush service. They were taking humor in their reaction when they were rude.

Needless to say I don't do any more copy work there - there is a FEDEX/Kinkos just...

If I could give this place 0 stars I would. Watch out for Staples. They are into bait and switch. They had a 99.99 price taped to the side of the printer from a certain date period including today so I thought it was on sale. They tried to tell me it was the demo price. So I said well can I have the demo one than and they said it wasn't for sale yet. I said well clearly it must be because it's included in the time frame. The tag also didn't say demo price on it. He tried to argue it was on the side and not a front-facing tag. I said clearly when you walk down the isle the tag is large and on the side and you see it as you pass by. He then said let's play a game of devil's advocate. I said sure. His argument was extremely flawed. I said sure that argument would work if the price wasn't stuck directly on the item. It's a good thing I know how to look up consumer laws. If this ever happens to you stick to your guns and pull up the official consumer laws. Baiting and switching is wrong and illegal in Massachusetts. If not for the money do it for the principal. Don't let these scam artists get...

The Print & Marketing Services center was so helpful! I created my own wedding registry card by using a template in Microsoft word to add with our wedding invitations. When it was time to print I called the Waltham Staples store to help make sure I uploaded the file to send to the store for print correctly. The customer service Rep was so helpful walking me through step-by-step where to go online to place my order and get exactly what I needed. When I picked my order up in store an hour later a different customer service Rep assisted me in getting return label stickers designed and printed within a couple of minutes. Both employees were great to work with. They were very kind, professional, and most importantly they were incredibly helpful! They took the time to listen to what I needed and made sure they got it taken care of for me in a very quick and efficient manner. I will absolutely be coming back to this store for future printing and...