The Paper Store — Local services in Waltham

I was very excited to attend the JellyCat embroidery event today, but unfortunately, an interaction with a staff member named Dee significantly impacted my experience. I found her demeanor to be quite rude, and bizarre, particularly when I was filling out the embroidery form, telling me to step aside because I was taking too long to write names down of the 6 recipients I bought bunnies for. I was also surprised and uncomfortable when she interrupted my brief conversation with the embroiderer while he was stitching our bunnies names, telling me he shouldn't be distracted and to “stop speaking to him”, despite there being no other customers waiting. The embroider was shocked and confused and this was upsetting for both myself, my daughter and the embroiderer. While I generally enjoy the Paper Store and all its locations, this incident has left me quite disappointed. Even another team member walked over and apologized for her behavior. Dee needs to be coached on what’s appropriate and inappropriate to ensure it doesn’t...

I was greeted as soon as I walked into the door. I couldn't find something on my own and approached an employee for help. I was taken to where the item was in the store. The employee was very helpful and nice. Prices are a little more expensive here but quality is definitely worth it. I will be returning here for my shopping needs. I would recommend this store to my...

We loved this store and all the help the gave us! They are always professional and super accommodating! Erin helped us out finding some merchandise at the Reading store and Colleen helped us out at the Waltham store! It’s this kind of help that keeps us coming...