Rent-A-Center — Local services in Warner Robins

My mom got a fridge here and made the payments on it the fridge went out we called them they took 3 days for them to get someone out there after many times saying they had someone on the way there and we got tired of it so went out got a used fridge and told them there’s was in the front yard waiting on them they said we can’t do it I said we paid for it this week I can do what I want with it seems have no desire to take care of your customers that day they got it so they don’t care about there customers what so ever. I figured I would give them a second chance because my tv went out and was like got to at least give them a second chance well I was very wrong I ordered the tv online called them the next morning they said they had no idea of my order and they had already taken my money so I asked how can u not know but I can take my money so I told them I wanted a refund they said they had refunded me already ok so how u know that and not even know about my order like really so I hung up and They called me this morning I said they where going to deliver my tv I order online pay the fee then said they couldn’t because it was out of there rang then changed it up again said they where going to deliver it after they canceled my order and wanted me to make another payment so I did now I’m out 30 dollars and have yet to see a tv delivered to my house so I do not recommend anyone doing business here just a lot of conflicting information from there employee and a bunch of before...

This review is not just for this particular RAC, this is pretty much for RAC as a whole, but it's crazy that RAC damn near charges double for what some of these items are worth. For a example they have a Samsung A70 online that you can lease for $25 a week; now sure that's not much but multiply that by 52 weeks and it comes out to $1300. Now here's the thing the phone itself is only worth $400 ( the price that it was and still is upon release). That's not all, RAC 6month same as cash is $779. I say that to say this, There's a company out of New York know as MDG Consumer Finance that sales the exact same phone at the retail price of $400 and they only charge $8.20 until the item is paid off, and there's no cost of lease service, so you pay exactly the price of the phone. The only charge you pay beforehand is a down payment which goes towards the price of the phone. So with that said I ordered the phone from MDG, who also doesn't need a a proof of residency, like a light bill, water bill, lease, or mortgage to get what you want. You just simply fill out the app, pay your down payment and a sales rep will contact you in about 30 mins. You can contact them if you want, but they will definitely give you a call once the app goes through. RAC is no longer needed for me (especially since you have to wait around in there store for over an hour to get an item) as long as MDG is...

Unfortunately they lack common communication skills with customer and organization amongst themselves. I remember speaking to team members and letting them know of my situation and that my plan was to pay in full. However, you’ll get a text message from team members asking when you are going to pay and that you have a payment due but god forbid you pay over or have intentions of paying anything towards the principle of the merchandise and if you have to the membership plus club they’ll put any suspense cash towards that just so that they can get their numbers right for the week since that too is considered to be a past due account. & when asked about it the store manager stated “it was expiring and we attempted to contact” unfortunately the only time they go out of their to contact is if you 7+ day past due and it is not to mention that your suspense cash may be at risk of expiring… which if this is the case it should be disclosed upfront and you guys shouldn’t agree to taking more than what is due and I spoke to somebody that same day and a day prior so that could have been mentioned. Don’t get me wrong. Not all rent-a-centers are like this; or atleast this one was better when elika...