Verizon — Local services in Warrington Township

I walked into the store, excited to get a new phone. I then picked out the phone and waited in line for about 10 minute. Then the employees got the phone, with the store empty. They got the phone out, and, almost in a rush, raced to get it out and put a screen protector on it and put a case in our purchase both without my permission. When he took it off, he confirmed that the color that I wanted was the dark color and even showed it to me. I was certain it was right. Then, I saw that there was a $50 dollar fee that came with the in-store purchase. He said if we get it online we would get $100 dollars off. I said I wouldn't want to pay that. Then, the employee disappeared into the back of the store with the phone, while I confirmed on their website that the $100 dollars off was not correct and it turned out to be only $20 dollars less. I decided to get back in line, which took another 10 minutes. When they got the phone, I asked to see the color. Then, somewhat reluctantly, he showed the phone to me and I said it was the incorrect color. He then said that it was the only one they had, but I knew that the original phone was the right color and still in the back of the store. The store was empty, so I was sure no one bought it in that amount of time. I could tell he didn't want,to check, because it was a few minutes past the closing time. We then went and just bought it online at home, haunting me that I knew that I was one step away from getting it that night. The confusion did not end there. The website was terrible, as it took over an hour to make a simple...

Should have never switched. I transferred 5 lines over and purchased 5 new phones. I have now spent more than 15 hours between the store and phone service at this point an my experience has been awful. There is not enough room to write the mess ups. I spent my last hour with customer service trying to get data working on one of the phones and finding out why another phone is not showing up on the Verizon app. After an hour I was going to be transferred for the data issue and given the port phone number to call to find out about the other line not showing up on the account. When I got the port line the lady said, I am not sure what they are talking about the phone shows up on the account, however customer service could not see it nor could I see it. She then told me that she needed to send me back to the very place I was at that could not help. When I asked her to send something so Verizon was talking to Verizon she literally told me she works on commission and does not spend her time helping in these matter. So angry at myself for switching.....At least I have xifintiy for my home. I was actually thinking of looking at Verizon in January when my contact is over, but this experience tells me to stay put. Now to figure out how to get out of this mess as I still have a phone not working and my verizon account not showing everything. Too bad I even had to...

Not sure where to start with this review...I stopped in because we had to port a couple numbers over from other carriers into Verizon. This is far from complex but can take a little bit of time. You need to have the account number and the PIN from the current provider in order to port the number, which I had. We made an appointment to do this. While that may seem a little excessive I assure you it was not. Walking into the store there appears to be plenty of staff/customer ratio but that may be misleading. We happen to begin the conversation with the new regional manager. He was very helpful and turned us over to our salesperson once he was done with his previous appointment. Simply logging into the existing Verizon account by the sales person seemed to be an exercise in futility. I'm not sure why but they struggled to get into the customer account and it seemed to be a normal experience. Everything took time. There were many people in the store for as long as we were if not longer and we were there for well over an hour. There is limited seating but the GM stated the store is being rehabbed next year. I would equate this to a car buying experience. I am not accustomed to spending this kind of time for cellular. I was doing this as a favor to my sister (I have T-Mobile) and do just about...