Sleep Number — Hotel in Warrington Township

Update: received a call from the salesman Rob in Nov. He helped us get it worked out and get us a new mattress.

Worst customer service we have experienced in a long time!! Attempted to buy a king size sleep number bed. The order was put through - not sure why but the order was changed to another bed. Found out bc of supply issues the bed we wanted was no longer available at this point. We understand that can happen, especially nowadays but in multiple attempts to figure this out and talk to customer service, they tried to upsell a more expensive bed to us, we were put on hold multiple times, disconnected, never did get to talk to a manager, our bed was cancelled, talked to the salesman who was talking to the district manager (who I was told would try to help) but never actually heard back from either of them. Still haven’t to this day except when i stopped in the store for a refund of a mattress cover and the salesman tried to start over with selling me a more expensive bed. No answers on why no one called me back!!! My Credit with them still shows a bed being ordered ($$ pending) but there is no order in place. Still waiting to hear from the district manager!! Guess they didn’t want our business. And the beds...

DO NOT BUY FITTED SHEET FROM SLEEP NUMBER. I have to say the customer service in this store is AWESOME. BUT the sheets are awful. I own a king flextop. The sheets are super expensive and do not last. The fitted sheets rip right in the middle. I bought 3 and all of the fitted sheets have ripped. The sheets are a couple hundred dollars a piece. You would think they would last. Nope. DO NOT buy your sheets from sleep number. You can buy flextop fitted sheets on Amazon for way less. I did try to reach out to sleep number but they...

Stay away from this bed. Big waste of money. The sales person was wonderful but the bed is not. Bought it less than 3 years ago for $7000 and nothing but problems for the past 2 years. Now the bed deflates and had to pay $190 for them to come and diagnose it. They diagnosed it and now it's going to cost $380 for them to fix it. Do not waste your money, it's definitely not worth it as they do not stand behind their product. It's a glorified air bed except more expensive....