Bow chika Wow Town — Local services in Warwick

Edit October 2025: A complete fall from grace. Formerly one of the easiest 5/5 ratings I could give. Now barely scraping out a 1/5.

For context, we've been happily bringing our dogs here since ~2019, so the chain of events this year at BCWT has been extremely disappointing to witness. Since the ownership change, things have continued to worsen rapidly.

Prices have doubled (this is not an exaggeration), despite the services being far less comprehensive and personal. But there are bigger issues here than a more expensive, worse service...

All the remaining staff members from the original team walked out last month, and I don't blame them one bit. It's clear to anyone who knew them that they were not being valued. Good for them, they'll be better off. I'm sure the new staff are lovely people, as well, and hope they aren't too taken advantage of.

Naturally, all the certifications and credentials that the old guard earned and deserved still hang on the walls here, despite none of them being around anymore... It's clear that, at this point, BCTW is nothing more than some soulless, greasy private equity firm, shamelessly wearing the husk of what was once a local business with a stellar and well-deserved reputation in order to turn a profit.

They barely earn their single star for technically still being a place I can bring my dogs for daycare. The dogs obviously don't know any better, fortunately! Maybe they can make some changes and turn things around, but in the exceedingly slim chance that does happen, I doubt I'll be around to see it.

Edit circa spring 2025: Dropping from a strong 5/5 to a soft 4/5. Overall ease of interacting with their systems has declined noticeably since the ownership change. Front desk phone outsourced, stuff that used to be included / complimentary is now pay-per-use, these sorts of things. On-site staff and the service they provide are still amazing, and the facility is still in great, clean condition. Just a noteworthy decline in service and QoL since the new owners started changing things. These issues are also accompanied by not-insignificant price increases, which might be tolerable on their own, but are frustrating considering they come alongside everything else noted.

Original review circa 2023: Been bringing the dogs here for daycare for years now. The team are all friendly and helpful, and the facility is literally nicer than some of the actual for-humans hotels I've stayed at. Terrified to ever move, because I doubt another doggy daycare will ever be up to the standard of BCWT and all they do...

As soon as our puppy was cleared to be around other dogs (post-shots and what-not), we were excited to have him start daycare. My partner and I work during the day and live in Providence, so giving him an outlet to be looked after while socializing is important to us. My coworker recommended BCWT as "THE BEST". Working in Warwick, BCWT is conveniently located right off the highway and very easy to get to.

I remember the first day dropping my dog off. It was the first time he was apart from us as well as the first time he was around newer people, so the little guy was a bit nervous (he was only 16 weeks). Heidi (the owner) was more than understanding and for the first half of the day he hung out with her behind the front desk under he become more comfortable (they have a fully blocked off area for dogs who need some alone time). By the end of the day, he began playing with other dogs in their Small Dog area. Since BCWT has web cams, we were able to watch him run around and play, which is awesome! He quickly became much more sociable, both there and at home.

Since that first day (about 2 years ago) our dog has become a regular at BCWT. We use almost all of their services, which include boarding and grooming. They are also open later than most of the other day cares, which is great for people that work longer hours.

Heidi's staff is amazing. They have taken great care of my dog over the years and some have developed a very strong relationship with my little guy. It is very apparent that the employees that work their are happy and truly enjoy what they are doing. They also take incredible pictures (photo here is one that they took). My dog is exhausted from playing when I pick him up and immediately wants to snuggle and dose off (perfect!).

I cannot think of a better day care for my dog. He loses his mind when we even approach the entrance and always attempts to make a B-line to the dog park when we get there!

TLDR, here is the summary

Amazing staff and owners Great indoor and outdoor spaces Will accommodate to your dog's specific needs Web cam to check in on your dog during the day Open long hours Easily the best...

Our dog has attended day care here without incident a number of times. Recently we did a trial overnight stay in anticipation of a longer trip to see how our dog would do. Though advertised on Bow Chica Wow Town's site that there is personnel present overnight on premises we were shocked when viewing the live cam in our dog's private room that he was left unattended, alone, in the dark howling in distress for over six hours (confirmed by staff the next day that no one was in the building). The explanation offered from Jackie (facility manager who was unapologetic) was that "the over night person called out and it happens like any other shift, what do you want us to do?" We placed multiple calls that night to the facility and sent emails with no return calls. We fell asleep watching our dog howl powerless to do anything. Our dog never had an issue with the dark or being alone, but now is afraid of the dark or to be left alone. A simple phone call could have averted the whole incident. Had anyone at the facility (manager, desk clerk, etc) made a call to us that no one would be present with our dog overnight we could have had someone picked him up. No apology was made and we still had to pay the whole fee even though we did receive the service we paid for. It's shocking to know that there is no call forwarding service or that anyone is even watching the cameras in the event a pet in their care experiences...