Premier Health Urgent Care - Centerville — Local services in Washington Township

If you would of asked me a month ago I would of strongly recommended this place as we had been a few times and it was really nice. Im not sure what changed from then until now, Last week my son was really sick and we went here. We met with their NP and was told he had a double ear infection/allergies. That same night I started having the same symptoms my son had which confirmed to me that it was not just allergies. I went to my PCP NP on thursday and they tested me for everything, plus gave me some medications. Everything they tested came back negative, come thursday night we both had a horrible cough. I bought over the counter cough medicine and come today we went through the whole bottle but it barely touched the cough. Our cough was keeping us up at night even with the medicine so I figured we needed something stronger. I tried to reach out to my PCP to see if she would send something but never got a reply so I booked an appt here again. We went to the back with the nurse and she was asking us questions, doing her stuff when all the sudden the Doctor comes in. Asks if I am starting to have the same thing as my son and I said yes, he goes whats going on and I tried to tell him when it started, he rudely interrupts me and goes, No what is your symptoms. I start to tell him the next thing I know he comes over and starts going between me/my son. Checking our breathing then pulls the ear stuff down to check my sons ears while hitting me in the face with the cord. Then comes over to me with it and stabs it into my left ear so hard I literally had to say Ouch for him to take the thing back out. He then starts heading toward the door, stating my son still has ear infections and I sound like i have bronchitis. Stated that I can get cough meds over the counter which I try to explain to him they arent touching this cough, for him to interrupt me again with his hand up and goes ill see what I can do. The nurse was still in the room and I tell her I dont understand why we just cant get medications to help us or cough medications. She leaves then when she comes back, He gave my son a few scripts but gave me 6-7 scripts for myself which I feel was not to help but to just be spiteful. He never came in to explain about when to start these and stop our old ones either. The nurse literally looks at me and says, looks like you have a handful of medications now. The whole interaction was rushed and I felt like we shouldnt be there. My son is going on two weeks of being sick, We have been miserable at home just to come in to be treated like that. I dont know what we did to upset the doctor but they wont have to worry about us returning which I am sure they are fine with. If you want help and to feel better, I wouldnt recommend this...

It's covid, so if you need after hours care, no one wants to go to the ER and they advise against it. My husband had an abscessed tooth. It was severe and the pain was excriutiating, so we went to hopefully get some treatment/meds. there was no one else there waiting for treatment and we had booked the appt online prior to the visit. they still made him stand outside, pacing in horrible pain to complete paperwork over the phone before entering. I"m sorry but I think that's a little much. he has to go in anyway, no on else there but the providers and he obviously had a mask on. the staff was super friendly and understanding. the doctor gave him antibiotics, a prescription mouth rinse and a shot of toradol that wore off 4 hours later. they did give him motrin 800 however for that kind of pain, he needed something stronger. they would NOT give him ANY kind of pain relief other than motrin and the shot. they actually told him if it got worse later, go to the ER. I'm sorry but that is unacceptable. The ER is the last place we should be for this type of issue! He is not a drug user, has never taken more than he should, they had some of his records and even knew where he lived 20 years ago. So if he were someone trying to fake it for meds or something, I think there'd be a history of that in his chart. some red flag, but of course there was not! Even 5 pills or meds of some sort to help him get through the pain. I know there is an opiod crisis but in my opinion they could have helped him more than they did. we already had motrin 800 and antibiotics at home. so, really other than the shot, they did nothing for him. Again the staff was friendly, nice place, I just think their plan of action in this case was very...

When I called after scheduling an appointment online to ask further questions, the phone was immediately hung up after 5 rings. Okay, figured busy line. Second time i called it happened again. 1 second and click hung up. Third time i called same issue. Fourth time i called I had to say "hello?" So i wouldnt get hung up on again. Someone finally answers and says "Hello this is Deborah".

Not "premier health urgent care this is___", so i had to ask if i called the right place. She couldnt hear me at first so i wont fault Deborah if she's hearing impaired but hanging up the phone immediately after 4 rings without even saying something like "premier health please hold" or saying anything at all was very frustrating.

When she took my blood pressure I noticed that it was starting to hurt and it was probably my fault because i moved my wrist slightly as it was squeezing. The band released and she waited for the machine to do its thing. When i felt the pain come back i instinctively flinched and said ow out loud cause it hurt in the veins on my hand. I dont know if she manually turned the machine back on or if its automatic to any slight movement but it started squeezing my arm again and it was so painful i thought my veins were about to burst and i said loudly "ow please ma'am it hurts". Deborah just plainly said "its because you moved your arm". Which is mostly likely true and I will take fault for that. But why didnt she take the band off the first time i said ow and she let it squeeze me again.

Again i wont fault her if she's hearing impaired which seems to be the case but it just put a bad sting in my time...