Thai Table — Restaurant in Washington Township

I am extremely disappointed to write this review. Thai Table has excellent food. However, they have an extremely severe issue with placing online orders and customer service related to that which has convinced me not to order from them again and to warn others away.

On November 9, 2024 I placed a carryout order and paid via the online website linked on Thai Table’s active Facebook page (see attached screenshots). When I arrived at the restaurant, I was told that they are under new owners and do not utilize Toast (the point of sale system used by the website linked on their Facebook page), so the payment and order hadn’t gone through on their end, and that other people had had similar issues. I paid again in person and to their credit they were very nice and apologetic and got the food out extremely quickly while I was waiting.

It was my understanding that the initial online charge wouldn’t go through because Thai Table hadn’t received/approved it and I had paid for my order in person, but the next morning the online charge was on my bank statement. I contacted Thai Table immediately (via Facebook message, email, and voicemail). It should be noted that in addition to their active Facebook page, both their answering machine and their carryout bags also direct people to order from the website that they say they are receiving neither money nor orders from. I received a reply to my Facebook message that afternoon (attached) saying that they would get in touch with Toast.

As of November 17, 2024 the incorrect website is still linked on their Facebook account and I have not received a refund for the online order (the in-person payment and tip also cleared, so I have definitely paid twice for one meal). I’ve reached out repeatedly, including sending them a screenshot of my bank statement showing both charges, and have not heard back from them beyond their first Facebook message response informing me that they would get in contact with Toast on November 10th. At no point have they returned the voicemails I’ve left or answered follow-up Facebook messages requesting information on the status of my refund.

It is unacceptable that they are leaving up links and voicemail messages directing customers to a website that allows people to place orders and pay money that Thai Table is not actually receiving, and then not immediately make things right when the issue is brought to their attention. Based on what they said when they had me pay in person, this is affecting other customers as well, and I can only assume they have no intentions on refunding anyone the money or taking down the links directing people to place...

Entering in you see a well established design that is modern and very unique. They have the bar in the middle with large screen TVs pointing away from the bar and facing the tables. The tables are elegantly set with clear plastic vases and faux tulips with white ribbons around the vase. Due to what seems like many restaurants are facing (short staff), the service was maned by one English speaking individual. Unfortunately, with 10 tables to assist that can be very challenging. My husband who has worked in the restaurant-service industry, we were very understanding of their dilemma. But the TV was there to distract many people as they aired Ninja Warrior. 🥷 😄 Due to the limitations they had, they got my husband's order wrong, but we were fine and they adjusted the receipt accordingly. He had ordered a large Tom Kha, but received a small. But since the deliverer didn't speak English, we had to wait for our server, who was busy with other tables. With all this said, we ordered Tom Kha, spring rolls, edamme, yellow curry with mushrooms and tofu. My husband absolutely loved everything! The spring rolls had a perfect crunch. The sauce was a perfect match, not too sour or sweet. The edamme, had just enough salt. The yellow curry was fantastic. My only criticism was that the potato was slightly undercooked. Usually, it is soft enough that my fork could easily pierce it and it would fall apart. It was still a bit hard. And they had forgotten the tofu. Aside from that the curry was fantastic! The sauce was creamy without being overly salty or spicy. It was perfect. The rest of the veggies were perfectly cooked. And yes, it came with a side of white rice which paired perfectly with it.

Overall it was a fantastic place to go on a date. If you are in a rush, this isn't the place to go, but if you want a nice long date with a casual yet elegant environment this would be a beautiful place to get to...

Like other reviewers who only left 2-3 star reviews, I'm also wondering if we happened to go on an "off" night (Valentines Day, 7pm half capacity at time of ordering, but got busier later) because so many other positive reviewers seem to really enjoy this place. The good points of this restaurant are the location, ample parking spaces, friendly hostess, and the overall look of the restaurant. It's tastefully decorated and looked very nice and clean. It also has a bar and as another reviewer mentioned, even their menus are beautiful! The less than positive points that we experienced were unfortunately what I consider to be the most important: the food and the service. We waited a very long time before the hostess finally brought our waters and took our orders herself because our waiter hadn't taken care of us. Our long wait continued after we ordered an appetizer; it took so long for that to come out but thankfully our food orders followed shortly after. My husband said The Pad Se Ew was the worst he had ever had in Dayton. Unfortunately my Thai Fried Rice was the worst I have had anywhere. It was mushy yet also somehow sticky/gummy, and it had absolutely no flavor. The rice had zero flavor, and the chicken had zero flavor. It was honestly like eating air. Only 3 bites in and I asked for a to go container to pawn off later to my teenage son who will eat nearly anything I explained to the waiter as I was packing it up that it was awful and he just said he was sorry and he would let the chef know. I've been more pleased with the flavor at other Thai restaurants in the area such as Thai 9, Massamans, Thai Kitchen, Thai Street Noodles and Singha Thai. Again, perhaps it was an off night but the food was not good and the service...