CPR Cell Phone Repair — Local services in Washington

TL;DR - Their repair work was defective and they did not honor the warranty parts and services.

I brought my Google Pixel 8 in several weeks ago to have some sand cleaned out from under the front facing camera. The cost was reasonable and they were able to complete the repair within a couple hours of drop off. Great! Unfortunately, the tech accidentally cracked the screen while reinstalling the screen. They returned the phone, explained what happened, and replaced the phone screen the next day when the parts arrived. If the story ended there, I'd give them 5 stars. Things happen, they were honest, and they fixed the phone.

However, a few weeks later, a vertical green/purple/white line appeared on the newly-installed screen. This is a well-documented hardware or installation problem on the Pixel 8 line, and clearly covered within their warranty. Without looking at it, the tech told me that it was the result of an impact (never happened, lives in a case and has an undamaged screen protector) or simply putting it in my pocket (?), and thus my responsibility. Blaming "wear and tear" is a catchall cop out. They probably blame every defect that comes back as a user error in order to slither out of their warranty guarantee.

They wanted to charge $250 for a screen replacement, which is twice as expensive as Google's repair service.

In sum, there are better, more trustworthy options. Take your business elsewhere.

UPDATE - CPR called me back and offered to open up my phone and take a look. Day later, they installed a new screen at no cost. Appreciated them making...

Unprofessional, I dropped my laptop off on Sunday after I had gotten a diagnostic saying I needed a new battery. They said they’d do another diagnostic for $65 then order the part and have it fixed by Wednesday or Thursday. I called Monday to check on it and they said they hadn’t ordered the part and they’d call back within 2 hours to update me. They never called back so I call on Tuesday to ask about it, and they said to wait another 2 hours for an update. I call back after 4 hours and not only had they not ordered the part, but they still hadn’t determined what was wrong and said it’d still be another week and a half. Awful customer service and unreasonably expensive for what they...

Took my iPhone SE 3 to get a screen replacement. The website says they use genuine Apple parts. But I’m getting a message saying that the screen isn’t recognized. I called the store and they said it’s because they used a 3rd party screen. Why have on the website that you use genuine Apple parts when you’re clearly not?

I’m considering taking legal action. I’ve attached a screenshot from their own website where it says they use genuine Apple parts and also the message...