Lyle Washington DC — Hotel in Washington

We booked this hotel through 3rd party for just a couple of nights to explore different parts of Washington and because we became recently engaged and boy, this hotel is something else and unfortunately not in the best way. There is Valet parking for roughly $64 overnight with a restaurant and bar, you can find much better restaurants in DC though. We checked into our room, no problem, however as soon as we checked in, we discovered that this was definitely not the room we originally booked about a month prior which was a deluxe king with a kitchenette. This was a standard room but the price was nothing of value for what we paid (almost $900 for the entire stay of two nights). Hardly any lights in the room, there were 6 light switches that served no purpose, not even a microwave, a mini bar that was nearly boiling hot and the AC which needs a bit of time to start and regulate temperatures. Greatest kicker is that we were provided CONDOMS and other intimate products (f/f relationship) lol. We went to front desk the next morning to ask about the room and to get a refund but we were told that there was nothing they could do. Kayla reached out to another employee to oversee the situation and they claimed that our booking was somehow canceled and then rebooked, which was false as we got the same original confirmation of our booking during a call from our third party. It was somehow changed to a Standard. We showed proof of the booking and was then given to Kyle after some back and forth, which we assumed he was the manager. We were told that they could not see any information to be able to reprovide us with a refund of the difference in price of the two rooms. That was fine, however even without the information, they had offered us an upgrade twice to give us the correct room. The first time we were told that they weren't sure if one was available and to be sure the kitchenette was clean, and the second time, we refused because we were leaving the next day. We called our 3rd party (as Kyle had said he would call to help resolve the issue and we called to check and was told no one called. Figures.) and was told that someone from the hotel claimed we made a change in our booking but our third party also found it strange that it did not reflect anything on their end. We were THEN told that the room somehow reflected what we booked the second time our 3rd party reached out to the hotel, because while we were out for the day, they came into our room and put a microwave and an extra lamp inside. We all came to the conclusion, including our 3rd party, that front desk staff was lying to us and we have been on hold for about 45mins as we keep getting excuses. There is now an escalation in the investigation with our bank as we sent pictures and showed employee emails given by them to prove that we did speak to someone. A bottle of wine and (not)free breakfast was sweet to offer however there is now a stack of issues piling up due to the staff lying about our booking. Not sure if Lyle was over booked, lack of communication or whatever the case was but there was obviously an issue with someone's system and it was not Chases. Simply lying to your guests and to your business partners is definitely not the way to go especially when you guys offered us an upgrade twice and admitted to not giving us the correct room. Then not only said we cancelled and now you claim that this was the room we booked when you just came in to give us a microwave? Make it make sense. How is this place even a business when you've openly been dishonest? Valet Staff was wonderful and sweet however I would not waste my money here. The staff only seems to get annoyed and then lie to you and whoever you book with to only then try to cover it up and blame their guests. You can find much better stays with the same price in DC with a true honor system. Area is wonderful to be in and so quiet but filled with life. Oh also, Chase just flagged this hotel from their Travel department, by their suggestion after speaking with them for over an hour on the phone,...

I booked one night at the Lyle DC: September 26, 2025. However, I was unable to stay through the night I paid for, because I believe a white woman three doors down in the far right corner room on the 7th floor (I was in the far left King corner room), with an entire block of wall separating us — PLUS THREE WHOLE ROOMS — complained to the security that I was being too noisy. I say “believe” because this woman had knocked on my door shortly after I checked in, around 5:30pm, to tell me to quiet down while I was talking on the phone, while laying on the side of the hotel bed closest to the OUTSIDE wall and the corner window.

A Black male security guard knocked on my door at 12:30 to report a noise complaint. I asked him if it was for talking, he answered “I don’t know what yall are doing in there.”

(My friend, also a Black woman, had joined me for dinner in the restaurant, then come to my room & we were chatting on the bed.)

I took his disrespectful answer as a cue to pack my bags & LEAVE the hotel at nearly 1am.

I headed downstairs with my many pieces of luggage, & told the front desk attendant (who wasn’t sitting there initially, & there was no bell to ring so I had to tap the counter) that I was checking out. She was also Black. She looked at me with a mocking smile & didn’t respond. I had to repeat TWO more times that I would like to check out, please. She finally answered by saying they hadn’t done their audit for the night, but when they did they’d make sure to charge me for one night.

I said that’s fine, check me out when you’re done & take me off of your hotel’s marketing lists. I then explained why I was leaving—the disrespectful security guard with his suggestive comments about “not knowing what we were doing” in a hotel room, as if I were hosting an orgy.

I let her know that we were in fact talking, & the white woman who I’m sure called in to complain had already bothered me shortly after I checked-in to tell me to keep it down when I was on the phone.

The security jumped in to say that he was “doing an investigation.” I challenged his use of that word. The front desk lady then chimed in with a backhanded apology (“I’m sorry you took it that way, but he’s one of our best employees and what he did is what we call an investigation.”)

That is the standard of the Lyle’s “best” employees: Black people who can be weaponized by any white woman who feels like it, to police a Black, paying guest (which drove fear into me that they would actually call the police on me next! For talking! In a hotel room!).

I also said that I’ve been in hotels where people are having loud sex and I have never knocked on their door to tell them keep it down. I asked the security guard, “Have you ‘investigated’ such noise complaints and knocked on the door while people were mid-coitus?” He had no answer.

I walked out with my luggage into the dark night. Days later, I got the hotel manager’s contact info & he reached out to me with a phone call. He was understanding and apologetic to a degree, but would only go so far as to say that the security guard’s response: “Could’ve been cleaned up.” I pushed back on that and made sure he knew I found what the security guard said rude, inappropriate, and suggestive.

Luckily, I was able to book a room at the Hotel Lombardy, also in DuPont Circle, the same night I left Lyle. I checked in shortly after 1am & they immediately made me feel welcome, and THANKED ME for my patronage, when I first thanked the (Black) man at check-in for accommodating my last minute 1am booking & check-in.

While in the Uber that picked me up from Lyle, to take me to Lombardy, I noted that a police car was sitting nearly across the street from Lyle, in a driveway, with all its lights on & blinking. My fears were not unfounded and I’m glad I left.

I do not recommend this place to any Black woman. They had no respect for me as a human being or a paying customer, and the two Black employees on duty that night had ZERO care for my safety. It was disgusting, discriminatory, and traumatizing...

I had the absolute pleasure of staying at the magnificent Lyle Washington DC hotel recently, and I am ecstatic to share that my experience was nothing short of extraordinary.

The level of service provided by the exceptional staff surpassed all expectations and left an indelible mark on my memory. I want to express my deepest gratitude to Ms. Lilly, whose unparalleled dedication went above and beyond to ensure that every moment of my stay was filled with sheer delight. From the very instant of our arrival, Ms. Lilly showered us with warmth and hospitality, gracing us with her genuine smile and offering invaluable local recommendations that added a touch of enchantment to our visit. Her unwavering commitment to creating an ambiance of friendliness and warmth made us feel cherished and appreciated as esteemed guests. I am eternally grateful for the outstanding service provided by Ms. Lilly.

It is employees like Ms. Lilly who truly make a difference in the overall customer experience. Her exceptional professionalism, attention to detail, and genuine care for customers are qualities that should be commended. Ms. Lilly's commitment to going above and beyond her duties is a testament to her exceptional work ethic and dedication to the GHA brand. As loyal customers, we believe it is essential to recognize and appreciate exceptional employees like Ms. Lilly.

In addition to Ms. Lilly's outstanding service, Mr. Kenny also left a lasting impression with his unwavering commitment to ensuring that every need was met, regardless of the time. Whether it was day or night, he was always available and ready to assist us with any request or query we had. Mr. Kenny's attentiveness and willingness to go the extra mile truly exemplify the exceptional service culture at the Lyle Washington DC hotel.

I would also like to commend Ms. Martha, the operation manager, for her proactive approach to addressing any potential issues before they could even arise. Her attentiveness and proactive measures to ensure a flawless stay were truly commendable. Martha's prompt action and generous nature demonstrated her commitment to providing a seamless and enjoyable experience for guests.

Furthermore, Ms. Belen played a pivotal role in ensuring that our stay was one to remember. Her excellent communication skills and genuine care for our satisfaction made us feel valued and appreciated. Ms. Belen's personalized attention truly made a difference in our overall experience at the Lyle Washington DC Hotel.

Not to forget, Ms. Frederieke, who always greeted us with warmth and made us feel like a part of their extended family. Her genuine friendliness and welcoming demeanor created a pleasant and homely atmosphere that added to the overall charm of the hotel.

Last but not least, I must mention the exceptional service provided by Ms. Phoebe Jackson in the hotel's restaurant. Her dedication to going above and beyond surpassed all expectations. Whether it was suggesting the perfect dish or ensuring that every aspect of our dining experience was exceptional, she consistently delivered outstanding service that left a lasting impression.

Overall, my stay at the Lyle Washington DC hotel exceeded all expectations, thanks to the incredible team of staff members who consistently went above and beyond to make our stay truly memorable. The level of service, attention to detail, and genuine care for guests' satisfaction is unparalleled. I would highly recommend this hotel to anyone seeking a remarkable and...