Verizon — Local services in Washington

Update: still have not received my check and never got a reply from customer service to my email.

Extremely disappointed. Had so far been a satisfied returning customer. First, my friend wanted to get a prepaid sim card with plan. The clerk first checked the IMEI-number and put in a store sim card to check the compatibility by calling from it, which worked. He then typed in all of the info and when about to finalize the purchase realized that the phone was not compatible with Verizon (however that call was even possible then). We then switched to me. I already had a prepaid card and plan that I wanted to upgrade from 5GB to 15GB. I was sent to the express checkout, chose cash payment and since there was no coin insert slot for the $11.20 charge, I inserted a $20 bill. It then said that the remaining $8.80 would be credited to my account. I will not be using the account for much longer so that is worth nothing for me. The clerk told me that there is no option to get change, the bill back out or anything else. Upon asking, how I am supposed to pay $11.20 in matching bills he told me that I should have inserted $12 and only lost 80ct. There was no sign or information during the process that the system just takes and keeps your money so if this is the case, in my opinion there should just not be an option to pay in cash. Because I was very unsatisfied with the situation I suggested options of possible solutions to the clerk but he seemed completely unwilling to solve it and had no clue what to do. Instead of trying to fix it, he suggested, I could just give the card with the remaining credit to my friend after I wouldn't need it anymore. Since he had just told us that her phone was not compatible with Verizon I was very confused and when I asked how that should suddenly work, he said that "with that card it would work because it is activated". So he would have otherwise sold a plan on a deactivated card? It did not make any sense and he kept contradicting himself until we left very frustrated. After talking to customer support over the phone for over 20 minutes, I was promised to get a check with the credit as a refund to my home address in Germany. I am lucky enough to be fluent in English, confident and patient enough to work out a solution and also I luckily have an American bank account (otherwise there would be no possibility to cash the check). I find it essential to change this procedure or at least the according information because it just robs customers of their money which is...

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2/3/2020 BUYER BEWARE! My daughter, from Chicago, was out of town for a wedding in DC. Her phone broke and she desperately needed a new Verizon phone. She stopped into this store on L Street. The rep inside the store was able to sell her a new phone and an upgrade aka an iPad with a special 2 for 1 promo. Sounds good to me! Well NO! My daughter was able to tell them she did not need or want data for the iPad. Basically they sold it to her anyway! So not only did she overpay for the iPad (because she did not need a dedicated Verizon data iPad) but they also stung her with a data plan $$$! The issue is they sold her what they had (Verizon iPad for $459 retail) but all she wanted was a wifi iPad (gen 7, 128gb) now commonly on sale at Best Buy and Target on sale for $329. So in summary... 1) She overpaid for an iPad she didn't need and specifically told them NO DATA. 2) They charged her anyway for the data plan which nets to be an extra $25 per month or $300 per year. 3) They were not honest enough to tell her there were better options for her wallet. Congratulations to your scheemy sales associates. I hope you commissions and contests were worth your integrity! The issue was they do not offer the wifi only basic iPads at Verizon. So when you purchase an iPad here, be sure your want 100% connectivity and not wifi. Go to Walmart, Best Buy or Target and save your hard after tax earned dollars! Lastly, the Verizon national 800-customer service was very unwilling to help us with this issue. After 45 minutes, they told us this store was on a different OS than their call center. So they could not help us with a helpful credit our account solution. Really? Like I'm going to believe that from the one of the top data/OS connected companies on this planet?? They offered to give me the phone number of this store, and they reassured me that this was a "company store"?? Then after many conversations of unacceptable (my hands are tied) customer support, and several holds, she magically was able to finally disconnect our data plan. We are still out $130 loss. BUYER BEWARE! Nurses are honest - this...

I went into this store after the contractor store further up Connecticut was closed for repair. Big mistake. Avoid this location unless absolutely necessary. I actually had to make two trips because they just messed up that bad.

First of all their whole customer service model is just broken. I actually left a different company after 7 seven years because of verizon's service, but the past couple of years has led to me wanting to try another company as soon as my contract expires. You walk in and see about 3 extra reps standing around doing nothing while you wait to speak to someone.

Finally when the rep called me forward she kept the previous customer at the desk. Great, now a complete stranger knows my name and phone number. Then instead of checking the issue she blamed the battery, which could be a fair assessment, but they weren't able to sell me one or give me one under warranty for a phone purchased less than a year ago. I asked if she could assist me in purchasing one, she suggested two out of reach non-verizon stores in Bethesda and Alexandria. She even balked at me when I mentioned that those were too far for me to go to as I have no car and live and work in DC. The customer even decided to chime in his opinion on my commute options which was embarrassing to say the least. She then suggested I call an insurance claim. Great. On what phone? She didn't even off hers.

I went to a different store and got a battery, which worked, but the phone still wouldn't charge which clearly show it was a device issue that they should have looked at. I got frustrated, dropped my phone so now it has a crack and it isn't covered under warranty.

I went back the next day and was treated just as poorly. Before even asking why I was there I was mobbed to purchase more services that I already have. Told my only option was to pay for a replacement on my phone and then had fraud committed as they changed my insurance plan without consulting me.

They still refuse to do anything else, except offer a credit on a battery when its a device issue, which also doesn't make up for the fraud. I guess I'm forced to move to a different...