Ethan Allen — Local services in Watchung

I really hate to write this review by I am beyond exhausted with Ethan Allen. My wife and I built a new home . I was the g/c while trying to run my everyday business. Anyone that has done home remodeling knows the time and energy it takes to remodel so building a new house while running a business is even more tiresome. We decided to go to Ethan Allen as a matter of convenience. We needed a lot of furniture and were drained from making so many decisions during the build.We walk in Ethan Allen and we met our salesperson. I will not name her because over all she did good job. There are some issues I was not happy with but understand things happen. The salesperson spent a lot of time with us including coming to the house with no heat in the winter to measure. After numerous visit we finally had everything set at a total cost around $70,000. To some this Is not alot of money for us It was a lot. My wife and I wanted quality furniture with the ease from picking from what the decorator suggested. As I said above she did a great job with this. She then gave us a timetable that was months for delivery but we agree and waited she was very honest with the timeframe. The lights they shipped directly to our house which I did not like as we were moving and now had 20 boxes of lights to move. We were never told the lights would come in a week and we would be stuck with all of these boxes for months.Finally delivery comes May 22,2024. Today is Nov 19,2024 and the headache continues. The day of delivery we realized to much furniture was ordered for certain areas. Ethan Allen worked with this, they took back one of the kitchen Island chairs at no charge. We had 2 chairs ordered for our m/b/r and both did not fit. We decided to use that chair somewhere else because we did not want to go back and forth with Ethan Allen. The day of delivery the salesperson did come to the house with the store mgr both were helpful. On delivery day the manager and I opened one of the light boxes.Prior to opening the box you could see there was damage to the box and styrofoam. The mgr immediately took photos and the lamp was replaced in 3-5 weeks. The negative they wanted to take the damaged light back and make us wait for a new one to come? I was like NO we need a light . When the new one comes take the damaged one then and give us a new one. They agreed the salesperson again came to the house to replace the light .We now move on to the circular table for the eat in kitchen. 3 of the 6 chairs rocked when put in place. They tried to blame the floors but we moved them all over the house and clearly it was the chairs. They said they wanted a repair person to come out to which I agreed. The repair guy wanted to add spacers to the chairs. I said NO the chairs should have been made correctly. When the spacers wear down I will have issues down the road. Ethan Allen again did the right thing and replaced the 3 chairs . We got the chairs May 22,2024 the new chairs are being deliver this Thurs Nov 22, I hope they are ok. We now go to our master bedroom night stands. While the repair guy is checking these as one rocked he says to me did you guys see this,I was like NO. He states to me the metal from the light is making the top of the nightstand discolored and actually eating through it ? I call Ethan Allen who states did the salesperson go over with you at time of delivery what can and cannot go on the nightstands? I was like NO and even if she did why would you sell me a light thats going to damage the nightstand I bought from you ? Ethan Allen states we can order new tops and rebuild them in your house. I am not happy about this as it cannot be the same quality as being built at the warehouse but I agreed. These night stand tables are due to be delivered this Thursday Nov 21. Well guess what we just got a call only one was made it will take 3 more months to get the other one . Im drained and just do not get it !!!! When will it end so frustrating with their...

Lisa Matrale was incredible to work with! We are empty nesters now and were looking to re-do our family room. After shopping in many furniture stores and working with different consultants I was not finding that satisfaction I was looking for. From the moment I walked into Ethan Allen Watchung Store, I was greeted by Lisa I had a feeling we would be in good hands. She took the time to listen to me and view pictures I had saved of inspirational rooms. She then began to pull things together that just amazed me in how much she totally captured the style we were going towards. I could see how much passion she had for her job, and I felt lucky that she would be our designer. She made a trip to our house to get an even better sense of the space and what style would work for us. I was totally pleased with the final presentation. She has such a sense of color and what would work to bring out the beauty in our space. She continues to provide us updates on the shipment of our items, and she plans to do a Zoom session with us when the items arrive to make sure everything is placed exactly as she planned in her design. I highly recommend anyone to work with Lisa. You will be very happy with the results.

Update November: 2021

Final review after receiving my furniture

I had previously done a review back in May ’21 on Lisa Matrale after working with her and placing our furniture order. Now I’m back to provide the final review.

Just realize that Covid did put some delay on delivery and pieces were arriving at different times. Each piece that came into the house brought more excitement and anticipation for the final outcome. I am so pleased with the quality and all the color choices and materials Lisa had suggested. The room looks absolutely incredible. I would recommend anyone to Lisa. She has a great design background and knowledge in colors. When she came to our house in the beginning, she provided advice on fixing some of our existing pieces that we planned on keeping as well as design tips for adjacent rooms. We have completed all her suggestions and just couldn’t be happier.

My kudos to Lisa and her ability to understand what people want and her knowledge to put it all together so...

My husband and I moved to Fanwood a year ago, and we have been endlessly searching for the perfect couch for our living room ever since. We decided to check out Ethan Allen and were paired with Lizette Louis - we were initially interested in two couches, and Lizette came to our home with swatches so we could pick out the perfect fabric/color. She was meticulous, patient, kind, and offered great design advice. She then created a 3D presentation of our living room with both couches so we could see how the couches looked in our space. We didn't love either look, so at the very last minute, we changed our minds and asked Lizette if she could show us how the Anderson Sofa would look in our space. She immediately changed everything up for us with a smile, and we fell in love with the Anderson Sofa!

We were told that it would take approximately 12-16 weeks, but to our surprise, it was ready in 4 weeks (!!!). Ethan Allen's white glove delivery service was FABULOUS! We've had a ton of furniture delivered over the course of the past year from all different stores, and Ethan Allen's delivery service surpassed each and every one. The delivery team was extremely careful and mindful of our hardwood floors/new moulding, and took great care in getting the sofa in without any incident.

The sofa looks great in our space and we couldn't be happier ... we plan to use Ethan Allen to furnish our dining room in the future based on the excellent experience that we had. Cannot recommend them (and...