Riddle's Jewelry - Waterloo — Local services in Waterloo

Got my wedding band through Riddles, ordered it when they told me I needed to so that I would have it in time for my wedding (3 mo in advance) came in about one mo in advance to put more money down and they said everything was good, came in a few days before the wedding and was told that my WEDDING RING would not be done in time for my WEDDING! They gave my husband a cheap piece of wire with a charm on it that looked nothing like a ring to try to make up for it. We had to go by something else for the meantime so we at least could do ring pictures. So I will have no wedding ring pictures.. then they promised that it would be done right after the wedding on December 3rd. Now it is December 9th and they had another issue and it IS STILL NOT READY. Offered to pay the rest of it which is only about $20. They have done nothing to make this situation better and I will NEVED do business with them and I will tell everyone what happened in hopes this won’t happen to anyone else. Beyond rude to not even try to make this situation better or not learning from their...

I sadly cannot remember the names of the two employees that helped us, but let me tell you they were great! We were last minute getting my wedding ring and though I know financing isnt always seen as smart or the best option, but that was our plan. We went in knowing exactly what we were looking for and one of the ladies who remembered us from prior interest helped us grab it and work on double checking my sizing. We then attempted an initial financing plan that unfortunately didnt work, but then she kindly let us know they had one other financing which would allow us to put money down and pay it off from there if approved! This honestly was something I'd never heard of in financing through a jewelry store most I've heard or been told by an employee that they only offer the credit card financing or a layaway so this was perfect! We worked everything out and now we are just waiting on it to be sized for me so it will be ready for our special day!! Thank you Riddles! We will definitely come back and...

I was ready to update my wedding ring and after a lot of searching, I luckily found Morgan at Riddles in Waterloo. I had a simple solitaire and with her amazing design ideas she helped me make a simple ring into something absolutely fabulous. Morgan had patience with me with the several options Riddles has to chose from until we came to the final design that I adore. She upgraded me into a three stone halo with half moons adjoining it and was able to attach my original wedding band as well. That was very important to me as it matched my husband’s ring. The result….. an incredible show stopper that gets noticed ALL THE TIME. Morgan took into account my design wishes and budget and I couldn’t be happier. Every time I look at, I still cannot believe it’s mine and it is so cherished. I plan to return to Riddles for all of my future fine jewelry needs. Thanks to Morgan and Riddles for providing me a high quality product which was much better on my budget compared to local competitors. Highly...