Noodles and Company — Restaurant in Waterloo

The staff was friendly, and probably frustrated from the lack of air conditioning at the time we came in. So They were loudly gossiping about stuff but they brought it all out to us fast and the price was on the lower side. So thats a plus but It was a bad first experience food wise for me. I’ve had better frozen meals than the buffalo mac n cheese we got here. My partners meal wasn’t any better it had been awhile since he had come to one and remembers it being quite different. It looked disgusting like it was all just hurriedly thrown together. Like a cheap frozen meal you add a few fresh ingredients to. I had to mix for awhile just to get a little color on some of the noodles. It was very runny and lacked any real flavor outside the minimal amount of buffalo sauce and green onions. The Caesar salad was almost entirely croutons and there was no way to mix the thick dressing in without making a mess.

I felt bad for the staff, didn’t throw a fit or complain to their face. They looked like it had already been a hard day but I was starving and still couldn’t finish my food and I...

It was OK, they said they couldn’t make cheesy garlic bread because something wasn’t working, I can’t remember exactly. But they were able to make potstickers—which weren’t good. They were super flat and greasy (see pic). I got the spicy Korean beef dish and my sister got some Zoodles dish that was lemony, I can’t remember what it was called. My niece got a kids spaghetti dish. Also the bathroom door (women’s) was hard to open. I actually thought someone was in there because I tried 2 different times to open it and the handle didn’t turn right away so I assumed it was locked and in use. The 3rd time I tried (after waiting a while and seeing someone else get in there) I tried the handle harder and got in. There was poop on the back of the toilet (like the top part by the seat). I was pretty grossed out and decided I didn’t really need to use the...

We walked in the door and saw a printed paper on the door saying they're only accepting online orders. We walked in to staff that was pretty frantic...they said that multiple people had not shown up for work. They told us that we needed to order through the app. That's fine, except there was somebody straightening up the dining room that could have easily come over to take our order at the counter. Other staff showed up as we were there, but didn't offer to take our order either. They seemed to just really want us to leave, not a friendly vibe at all. More staff showed up later, but we just had the feeling that they didn't want us there. It was my daughter's 16th birthday and she loves this restaurant, so we decided to stick it out. The food was pretty good. But this place seems to need better...