Panda Express — Restaurant in Waterloo

Horrible customer service and no sense of time management. Went in to pick up an Uber eats order and there we’re already 4 people in front of me waiting for their online pick ups and instead of trying to get the online orders out of the way they just kept helping the people in line that are ordering their food at the restaurant. I waited a total of 40 min they finally came up and asked for the name on my order then proceeded to tell me I was going to have to wait another 15 min cause they had a wait on something. They need to focus on the online orders that are already paid for instead of starting one then a person comes in the door so they set it down to help that person over and over again. They worked on one online order for a solid 15-20 min cause they just kept helping the people that were coming in to eat at...

Pick ups are a nightmare! I stood there for 30 minutes before anyone finally even acknowledged me and asked for the names for my orders, then proceeded to just help the people in line as more just kept coming in. About 10 more minutes go by as more people coming in and get what they want and leave in maybe 5 minutes. Finally there’s nobody in line and they then tell me it will be 15 more minutes before my orders are ready so I obviously just cancel at that point like what are priorities, its not like I’m still picking up for your customers waiting this long for what….?!?!?! If you’d focus on the orders already paid for with people in line, as well as the people not waiting at all in line maybe the day might go a little better. Mind you there were a handful of other people waiting for pick up...

Quite disappointed with my experience this evening. I came in at 8:15pm (45 minutes before close) almost every serving dish was empty. They were out of Teriyaki Chicken, and said they were "closing the grill." After questioning why they were closing it 45 minutes early with no food ready to serve, they told me it would be a 15 minute wait on Teriyaki chicken. No problem. However, they then told me they were out of white rice as well, and that it would take 45 minutes to make more (which would be after close) I understand running out of food, but sue told me they ran out of rice 2 HOURS AGO. Something tells me this isn't how Panda Express is supposed to operate.

tldr: don't go...