T.J. Maxx — Local services in Waterloo

I really didn't see T.J. Maxx as a contender, but after my recent visit, I am re-evaluating my thoughts on T.J. Maxx. I found things I purchased that I wasn't expecting to find. T.J. Maxx seems to have upped their game as far as the variety of products they carry. I have but a few things that still bother me, though. Some things they could improve on include they need sufficient staff to manage the store. They seemunderstaffed. I found products which had been opened & strewn about & were not straightened up or tended to despite sufficient time to find to correct the mess. Also, more than a few wearable clothes were off their hangers & left on the floor. I say this, knowing how awful customers can treat items in a store. But after more than an hour, the mess should have been dealt with. People don't like to buy things off a floor when the hanger is close by. Generally, if I find something on the floor, I will re hang it, but after the first few times of doing so I may start asking for an employee discount - kidding, of course. In addition, I found some darling & comfortable sandals, which were an excellent purchase. And some unique blowing bubbles specifically designed for pets & children & last longer than the average bubble, which has been blown. The mess in the store is not enough to dissuade me from returning & I look forward...

Good store, (mostly) good prices, (usually) good merchandise. Wish they'd expand their men's section a little. The women's section takes up at least half the whole store, while the men's section consists of 3 racks (maybe 4 if you count the little boy rack) all smaller than the women's.

I know that pretty much any store is gonna have more women's clothing than men's. Just seems extra out of proportion here. Similarly, there's an entire aisle (longer than the men's clothing racks) of dog beds, on top of dog beds, on top of more dog beds. Then, an approximately 4 foot long, 2 foot wide display that is pretty much the whole cat section. 5 cat beds vs. 60 dog beds. As a crazy cat man with 3 cats and zero dogs, this is inconvenient.

Also, this was originally ⭐⭐⭐⭐ until I remembered the checkout line. Some days the line is 8 people deep with 3 or 4 cashier's. Some days it's 10 people deep with 1 cashier and several other employees hanging clothes. Often there's another employee behind the counter, but rather than hop on a register briefly they are just putting returns back on the sales floor.

I understand those are tasks that have to be done, but waiting in line for 15 minutes when there's an easy...

Didn't get to shop! Shortly after walking in the store my 3 year old says she needs to use the restroom. Both stalls in the women's restroom were so gross even a toddler was too disgusted to use their toilet! Told the mgr he thanked me for letting him know, but used the excuse he's a male so he can't check the restrooms. Really?! I have worked customer service jobs and have always checked both restrooms! We'll just stick with Ross's...