Hobby Lobby — Local services in Waterloo

I try not to come here unless they have something I can't find anywhere else because everything is so marked up above retail and its harder to find help than a Walmart, but I still come after holidays when items are discounted. This time I went in to the summer aisle everything discounted- got some bubbles and a soccer ball- in the aisle with "summer discount" signs every couple feet. Bubbles- Nope "it's a spring item". Soccer ball- Nope "the sticker means no discounts available" the sticker just says the price but I get the 3rd degree like im stupid... Idk if this is a weak marketing attempt or what but I be back. I get more stares attention just walking around because I don't fit their traditional demographic which adds insult to injury because not once she's anyone ask if I need help finding anything they just stare from a distance like im there to steal beads. You can't keep brick and mortar stores in business if you keep pushing them to the internet for...

I stopped in the Waterloo store Monday afternoon (3/10) about 3:30. I needed help in the frame section. The young lady that so pleasantly helped me was a framing specialist named Jasmine. I have to say, her specialty was not just frames. She scored a 100% in customer service. Not only did she help me find what I was looking for, but she measured and cut some pictures for me and made some suggestions too! I greatly appreciate her attentiveness to me. She was very, polite, respectful and a little "cutie pie" 😊 I'm really big on customer service. There just aren't enough sales clerks like Jasmine. she could have half heartedly pointed off in some direction for me to go, but no, she walked to the area with me, stayed and followed through on my selection.( she even let me know about the sales- 50% off).THANK YOU JASMINE!! You deserve to...

Never again will I go to Hobby Lobby in waterloo. Almost two months ago I took some prints to have dry mounted, matted and framed . They were never touched, they said they tried calling me and that was not rhe case. They never did. I finally had to call them to see what was going on , was put on hold with no answer. I called back and asked to speak to a manager waiting several minutes only to find out the manager was off. Finally weeks later the frame department called me to say I needed to come sign paperwork. So I went in to sigh, and I found out nothing had been done and they misplaced part of my prints. I was so angry I decided just to take my property and leave. Never again will this store get...